Customer Outcomes Lead - Sales & Marketing

Houston Methodist; Inglewood (CA); On-site; USD 80,000 - 122,000; Full time

Benefits offered by this job

Robust benefits package

Hands-on mentorship

Job summary

Houston Methodist is seeking a Customer Service Representative in Inglewood, CA to own the sales marketing mission from day one and focus on outcomes over features. You will be part of a quality-obsessed team dedicated to delivering value to customers.

The role offers a salary range of $80,000–$122,000 with strong mentorship and a robust benefits package. From networking nights to campaign calendars, you will build pipelines, manage sponsorships, test messaging, and drive upsell and renewal

Qualifications

• A bias toward asking the dumb question before the expensive mistake.
• Remote-native problem-solving that doesn't wait for permission.
• The self-awareness to know which problems are yours to solve.
• Demonstrated Written Communication expertise in a fast-moving sales marketing environment.
• A growth mindset that treats feedback as fuel, not threat.
• Comfort with the freelance cadence of an Inglewood-based operation.

Responsibilities

• Show up at Inglewood, CA networking nights with a reason to follow up
• Build the campaign calendar that keeps Inglewood, CA pipeline full year-round
• Manage event sponsorships and lead-capture programs across Inglewood, CA
• Test three subject lines, kill two, scale the winner
• Read the sales marketing market and reposition the offer when it shifts
• Drive upsell and renewal conversations with existing Houston Methodist accounts
• Coach the Customer Service Representative team off discounting and onto value selling
• Write follow-ups that get answered, not the ones that get ignored

Skills

Written Communication

Problem-Solving

Growth Mindset

Self-Awareness

Curiosity

Job description

Houston Methodist is seeking a Customer Service Representative in Inglewood, CA to own the sales marketing mission from day one and focus on outcomes over features. You will be part of a quality-obsessed team dedicated to delivering value to customers.

The role offers a salary range of $80,000–$122,000 with strong mentorship and a robust benefits package. From networking nights to campaign calendars, you will build pipelines, manage sponsorships, test messaging, and drive upsell and renewal