Customer Service Representative

(EDO) Entertainment Data Oracle, Inc.; Indianapolis (IN); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Health, Vision, Dental

PTO and Holidays

401k and matching

Employee Discounts

Employee Referral

Training and mentorship

Job summary

(EDO) Entertainment Data Oracle, Inc. in Indianapolis, IN is hiring for a Customer Service role. You will be the voice of Garage Door Doctor, providing exceptional service via phone, email, and chat. Ideal candidates will have over a year of experience in customer service, excellent communication skills, and strong organizational abilities. This position offers health benefits, paid time off, and opportunities for advancement within a supportive, team-oriented culture. Join a respected local company and build your career with us!

Qualifications

• 1+ year in a customer service role, preferably in home services or tech.
• Excellent communication and active listening skills.
• Strong organization, time-management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.

Responsibilities

• Support customers through phone, email, and chat.
• Deliver top‑notch service with a positive and professional approach.
• Handle a high volume of calls efficiently.
• Research solutions and provide friendly responses.
• Keep records of customer interactions and recognize upsell opportunities.

Skills

Customer service experience

Communication skills

Organizational skills

Adaptability

Familiarity with ServiceTitan

Education

High school diploma or equivalent

Job description

What You’ll Be Doing:

You'll be the voice of Garage Door Doctor—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back.

Deliver top‑note service with a positive, empathetic, and professional approach.

Handle a high volume of calls with confidence and efficiency.

Work across multiple channels (email, chat, phone) to solve problems and provide updates.

Think on your feet, research solutions, and provide helpful, friendly responses.

Keep accurate records of customer interactions and transactions.

Recognize opportunities to recommend additional services that benefit the customer.

Work closely with technicians and team members to ensure seamless service.

Learn our services inside and out—becoming a go-to expert.

What We’re Looking For:

1+ year in a customer service role (bonus points if it’s in home services or tech).

Excellent communication and active listening skills.

Strong organization, time‑management, and multitasking abilities.

Friendly, adaptable, and calm under pressure.

Familiarity with ServiceTitan is a big plus (but not required—we’ll train you).

A team player who’s excited about growth and making a real impact.

High school diploma or equivalent.

Why You’ll Love It Here:

Team‑first culture where your contributions matter.

Opportunities for advancement—we love to promote from within!

Respect, recognition, and rewards for hard work and dedication.

Hands‑on training and mentorship to help you shine.

A chance to build a career with a growing, respected local company.

This position is based in our Indianapolis, IN office—where great things are happening every day.

Benefits:

• Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• We invest heavily in training and developing our people to position for continued success.
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles.

EEO Statement:

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Door Doctor may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre‑employment Background and Drug Screening, as well as a Motor Vehicle Record Check.

Pay Range: $15 - $18 USD.