Customer Service Representative

Guildgaragegroup; Kansas City (KS); On-site; USD 20,664 - 33,062; Full time

Benefits offered by this job

Health, Vision, Dental insurance

401k and matching

PTO

Employee discounts

Job summary

Guildgaragegroup in Kansas City, KS is seeking a motivated Customer Service Representative. This role involves delivering exceptional service, managing a high volume of calls, and collaborating with team members to provide solutions.

You’ll enjoy a supportive team culture and opportunities for career advancement in a growing company. Ideal candidates have prior customer service experience and strong communication skills.

Qualifications

• 1+ year in a customer service role, preferably in home services or tech.
• Excellent communication and active listening skills.
• Strong organizational and multitasking abilities.

Responsibilities

• Deliver top-notch service across various channels.
• Handle high volume of calls professionally.
• Collaborate with technicians to ensure seamless service.

Skills

Customer service experience

Communication skills

Time management

Adaptability

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here!

At Garage Pros, we’re more than just a small business—we’re a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.

We’re on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job—it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed.

What You’ll Be Doing:

• Deliver top-notch service with a positive, empathetic, and professional approach.
• Handle a high volume of calls with confidence and efficiency.
• Work across multiple channels (email, chat, phone) to solve problems and provide updates.
• Think on your feet, research solutions, and provide helpful, friendly responses.
• Keep accurate records of customer interactions and transactions.
• Recognize opportunities to recommend additional services that benefit the customer.
• Work closely with technicians and team members to ensure seamless service.
• Learn our services inside and out—becoming a go-to expert.

What We’re Looking For:

• 1+ year in a customer service role (bonus points if it's in home services or tech!)
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a big plus (but not required—we’ll train you!).
• A team player who’s excited about growth and making a real impact.
• High school diploma or equivalent.

Why You’ll Love It Here:

• Team-first culture where your contributions matter.
• Opportunities for advancement—we love to promote from within!
• Respect, recognition, and rewards for hard work and dedication.
• Hands-on training and mentorship to help you shine.
• A chance to build a career with a growing, respected local company.

This position is based in our Kansas City, KS office—where great things are happening every day.

What we have to offer you!

• Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Garage Pros may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$15 – $24 USD