Customer Service Representative

Johnson Brothers Liquor Company; Indianapolis (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Johnson Brothers is seeking a detail-oriented Customer Service/Administrative professional in Indianapolis to support daily order processing, data entry, and client inquiries.

You will collaborate with sales teams, provide product and pricing information, and maintain accurate records using MS Office and AS400 as needed. Local candidates preferred for this role.

Qualifications

• Excellent written and verbal communication with professional telephone etiquette.
• Resolution oriented and customer-service driven.
• Ability to multi-task and meet deadlines in a fast-paced, high-volume environment.
• Detail oriented with strong organizational skills.

Responsibilities

• Answer customer inquiries via phone and email in a timely manner.
• Provide information on order status, pricing, and shipping issues.
• Enter customer orders accurately into the system.
• Collaborate with sales reps and managers on pricing overrides and special products.
• Transfer calls using the switchboard as needed.
• Provide backup support to other roles during vacations or illness.

Skills

Customer service

Communication

Multi-tasking

Data entry

Organization

Education

Business degree (2-year, preferred)

Tools

MS Office

Excel

Word

Outlook

AS400

Job description

Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

Job Description:

Operating since 1987, Johnson Brothers of Indiana is one of the state’s largest distributors. The company began its operation in Michigan City and Fort Wayne as Indiana Wholesale Wine & Liquor. Today, our more than 200 team members provide our portfolio of world-class wines and spirits to retail stores, iconic restaurants, and world-class hotels throughout the Hoosier state. Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

Job Duties:

• Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
• Assisting customers with questions regarding order status, pricing, and shipping issues.
• Accurate data entry of customer orders.
• Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
• Answering telephone and utilizing the switchboard to transfer calls as needed.
• Assist the team as needed and be able to backup other jobs during vacations and illness.

Job Requirements:

• 2 year Business related degree (preferred).
• Excellent written and verbal communication skills with professional telephone etiquette.
• Resolution driven and customer service oriented.
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful Perform wide variety of administrative duties as assigned.
• Local candidates preferred (no relocation package available).

Worker Sub-Type: Regular Time Type: Full time

Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.

Johnson Brothers is a third-generation, family-owned wine, beer, and spirits distributor founded in 1953 by Lynn Johnson in Saint Paul, Minnesota. Guided by its founding values of work ethic, teamwork, excellence, innovation, passion, and integrity, the company partners with top-tier suppliers to deliver a world-class portfolio and exceptional service to customers across 25 states. The company was recognized by Newsweek as one of America’s Most Trustworthy Companies for three consecutive years (2023–2025). Learn more at johnsonbrothers.com | LinkedIn | Instagram.