Customer Service Representative

Get Fit Indy; Indianapolis (IN); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Complimentary gym membership

Opportunities for professional growth

Supportive, team-oriented work culture

Job summary

Get Fit Indy in Indianapolis, IN is hiring a Front Desk Customer Service Representative to greet members, answer inquiries, process memberships, and support front-desk operations in a friendly, professional manner.

As the first point of contact, you will handle POS transactions, manage check-ins, and coordinate with the team to maintain a clean, welcoming gym environment; mornings, evenings, weekends and holidays availability is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, front desk, or receptionist experience preferred.
• Strong verbal and written communication skills.
• Professional appearance and positive, outgoing personality.
• Ability to multitask and remain calm in a fast-paced environment.
• Reliable and punctual with strong attention to detail.
• Basic computer skills; experience with POS or membership management software is a plus.
• Availability to work mornings, evenings, weekends, and holidays as needed.

Responsibilities

• Greet and check in members and guests with professionalism and enthusiasm.
• Answer phone calls, respond to inquiries, and provide accurate information regarding memberships, services, and programs.
• Process new memberships, renewals, and cancellations in accordance with company policies.
• Assist with point-of-sale transactions, including retail and service purchases.
• Maintain a clean, organized, and professional front desk and lobby area.
• Address member concerns and elevate issues to management when necessary.
• Support daily operations to ensure smooth and efficient workflow.
• Perform light administrative duties as assigned.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Attention to detail

POS software

Membership knowledge

Education

High school diploma

Tools

POS software

Membership management software

Job description

Front Desk Customer Service Representative Location: 7140 East Washington Street, Indianapolis, IN 46219

About Us: Get Fit is a community-focused fitness facility committed to helping members achieve their health and wellness goals. We take pride in delivering excellent customer service in a clean, motivating, and welcoming environment. We are currently seeking a Front Desk Customer Service Representative to join our team.

Position Overview: As the first point of contact for members and guests, the Front Desk Customer Service Representative plays a key role in providing outstanding service and ensuring a positive experience at Get Fit. This position requires a friendly, professional, and detail-oriented individual with a passion for customer service and fitness.

Key Responsibilities:

• Greet and check in members and guests with professionalism and enthusiasm
• Answer phone calls, respond to inquiries, and provide accurate information regarding memberships, services, and programs
• Process new memberships, renewals, and cancellations in accordance with company policies
• Assist with point-of-sale transactions, including retail and service purchases
• Maintain a clean, organized, and professional front desk and lobby area
• Address member concerns and elevate issues to management when necessary
• Support daily operations to ensure smooth and efficient workflow
• Perform light administrative duties as assigned

Qualifications:

• High school diploma or equivalent preferred
• Previous customer service, front desk, or receptionist experience preferred
• Strong verbal and written communication skills
• Professional appearance and positive, outgoing personality
• Ability to multitask and remain calm in a fast-paced environment
• Reliable and punctual with strong attention to detail
• Basic computer skills; experience with POS or membership management software is a plus
• Availability to work mornings, evenings, weekends, and holidays as needed

Benefits:

• Complimentary gym membership
• Opportunities for professional growth and advancement
Supportive, team-oriented work environment