Front Desk

Planet Fitness; South Bend (IN); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Same-day pay

Paid time off

Promotional opportunities

Free PF Black Card Membership

Free CPR & trainer certifications

Retirement savings with 4% company‑m​a

Life insurance

Short & Long-Term Disability

Volunteer opportunities

Go to any gym and guest for free

Job summary

Planet Fitness in South Bend, IN is seeking energetic Front Desk Team Members to welcome members, assist with inquiries, process signups, and support a clean, safe club environment.

The role offers ongoing training, opportunities for advancement, and benefits such as flexible scheduling, paid time off, and a PF Black Card guest policy. A high school diploma and reliable attendance are required; CPR/AED certification can be provided.

Qualifications

• Minimum High School Diploma or Equivalent.
• Basic computer proficiency required.
• Strong communication and customer service skills essential.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Communicate with members and staff in person, by phone, and in writing.
• Follow verbal and written communications and scripts for member services.
• Certify in CPR and AED training; demonstrate equipment use to members.
• Maintain cleanliness of front desk and common areas; comply with safety guidelines.
• Assist with tours, cancellations, and rate reviews as needed.
• Support club operations and member queries with a positive attitude.

Skills

Basic computer skills

Communication skills

Punctuality

Service orientation

Education

High School Diploma or Equivalen

Job description

Front Desk

FRONT DESK South Bend, South Bend, IN, US

Salary Range: $12.50 To $13.50 Hourly

Planet Fitness is looking for energetic, enthusiastic Front Desk Team Members who are passionate about health & fitness to join our amazing team.

Our Front Desk Team Members enjoy:

Same-day pay

Paid time off

Promotional opportunities

A Free PF Black Card Membership

Go to any gym and bring a guest for free

Includes amenities such as free tanning, hydromassage & total body enhancement

Free CPR & trainer certifications

Retirement savings program with a 4% company match

Free Employee Assistance Program

Life insurance

Short & Long-Term Disability

Volunteer opportunities in your local community

A fun, judgement-free environment

*Some benefits are exclusive to full-time team members

Our Mission: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone®. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest-growing fitness centers in North America. Our environment is engaging, positive, and fun.

Essential Front Desk duties:

Communicate with our members and TMs in person, by phone, and in writing.

Follow verbal communication. This includes communication from members, TMs, and supervisors.

Follow written communication. This includes prepared scripts for multiple member services, such as info calls, tours, cancellations, and rate reviews.

Use different types of technology to service members:

Certify in both CPR and AED training.

Perform CPR and use the AED machine.

Use and understand our exercise equipment and be able to demonstrate its use to members.

Cleaning & maintaining restrooms, locker area, showers, Black Card Spa amenities, entry way, club floor, exercise equipment.

Cleaning includes, but is not limited to, mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals.

Comply with all safety & sanitization guidelines.

Other duties assigned.

What we are looking for:

Service-oriented and able to resolve member concerns.

Basic computer proficiency.

Upbeat attitude.

Punctuality and reliability are a must.

Minimum High School Diploma or Equivalent

Initiative and strong communication skills.

Ability to work a flexible schedule, which may include nights, weekends, and holidays.

Physical Requirements

Stand and walk for long periods of time.

Talk and hear.

Use of hands and fingers to handle or feel.

Repetitively reach with arms and hands, climb, balance, stoop, kneel, crouch, crawl, bend, and twist.

The employee must occasionally lift, push, and pull objects weighing up to 50 pounds.

EEO Statement

Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement, and all other employment practices.