Customer Service Representative

Cornerstone Building Brands; Indiana (PA); On-site; USD 27,552 - 34,440; Full time

Job summary

Cornerstone Building Brands is seeking a Customer Service Representative to facilitate accurate quotations, purchase orders, and work orders, while growing sales from current and past customers and prospecting new business. The role emphasizes data accuracy, cross-functional communication, and proactive customer service in a roofing/building products context.

Responsibilities include coordinating deliveries, handling claims, and quoting to support Outside Sales, with a base salary in the listed

Qualifications

• Must have high math aptitude to calculate square footage and assist customers when ordering.
• Ability to multi-task with high level of organization skills.
• Must be able to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios.
• Ability to make proactive decisions based on customer needs.
• Proficient in Microsoft Outlook, Word, Excel.
• Project management and negotiation skills.
• Strong oral and written communication skills are required.
• Ability to read building drawings.

Responsibilities

• Data entry and accuracy of orders into Oracle.
• Scheduling/delivery coordinating for multiple plant sites.
• Product knowledge, answering questions for customer support.
• Responsible for claims & account reconciliation and transactions.
• Responsible for timely communication back to appropriate function.
• Accepting inbound calls to assist with basic customer needs.
• Liaison for manufacturing and customer.
• Learning designated commercial/industrial product line.
• Quoting to assist Outside Sales.

Skills

Math aptitude

Multi-tasking

Learning ability

Proactive

MS Office

Communication

Building drawings

Time management

Education

2-year post-secondary education

Bachelor's degree preferred

Tools

Oracle

Job description

Cornerstone Building Brands, Inc. (\"Cornerstone Building Brands\") is a holding company that owns subsidiaries operating within the exterior building products industry (collectively referred to, along with its subsidiaries, as the \"Company\"). Cornerstone Building Brands is headquartered in Cary, North Carolina. It holds the distinction of being the largest manufacturer of exterior building products in North America, generating annual revenue exceeding $6 billion. The Company boasts an extensive national presence, employing approximately 20,000 individuals.

Our Shelter Solutions business offers a comprehensive portfolio of metal roof and wall systems and complete pre-engineered building systems that are optimized for strength, durability and design flexibility. Our portfolio of brands is supported by our industry leading expertise and our relentless focus on processes and technologies that enable our customers to operate faster, easier and in a more connected way.

The primary responsibility of the Customer Service Representative is to facilitate quality and accurate Quotations, Purchase Orders, and Work Orders to ensure customer expectations are exceeded as well as prompt, courteous and professional responses to customer requests. The Customer Service Representative tasked with maintaining and growing the level of sales from current active and past non-active customers, and is able and willing to prospect new business.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

• Data entry and accuracy being measured for orders into Oracle
• Scheduling/delivery coordinating for multiple plant sites
• Product knowledge, answering questions for customer support
• Responsible for claims & account reconciliation and transactions
• Responsible for timely communication back to appropriate function
• Accepting inbound calls to assist with basic customer needs
• Liaison for manufacturing and customer
• Learning designated commercial/industrial product line
• Quoting to assist Outside Sales

QUALIFICATIONS & SKILLS

• Must have high math aptitude to calculate Square Footage, to assist customers when ordering
• Must have ability to multi-task, with high level of organization skills
• Must have the ability to learn, comprehend, and apply training as well as use best judgement for case-by-case scenarios
• Ability to make proactive decisions based on customer needs
• Proficient in the use of Microsoft Outlook, Word, Excel
• Project management and negotiation skills
• Strong oral and written communication skills are required
• Ability to read building drawings

EDUCATION & ADDITIONAL INFORMATION

• Minimum 2-year post-secondary education required; Bachelor's degree is preferred
• 2+ years of construction products sales experience plus, but not required
• Bilingual is a plus but not required
• Previous roofing experience is a plus

SALARY & BENEFITS

The base salary range for this full-time position is $20-$25/hour plus medical, dental, vision benefits starting day 1, 401k, and PTO. The salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Full-time is defined as regularly working 30+ hours per week.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. Cornerstone Building Brands is an Equal Opportunity Employer.

Must be at least 18 years of age to apply.

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