Customer Service Representative

AlphaGraphics - US468; Illinois; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

IRA contribution

Health insurance

Paid time off

Company parties

Competitive compensation

Job summary

AlphaGraphics is seeking a Customer Service Representative for our Wood Dale team. This full-time, on-site role focuses on building positive relationships with customers by understanding their needs and ensuring satisfaction.

You will work with the sales team to present products, enter orders, provide quotes, and assist with billing. We value collaboration, a low-stress environment, and opportunities for growth within a family-owned business.

Qualifications

• Experience conducting customer needs assessments.
• Strong written and verbal communication skills.
• Desire to help people and build relationships.
• Past CSR experience is preferred but not required and training will be provided.

Responsibilities

• Handle in-house customer inquiries and engage with clients as part of the sales team.
• Serve as the primary internal representative of the organization to customers.
• Convey expertise on products, services, and capabilities to customers.
• Communicate customer requirements to production/billing teams.
• Provide information about products or services via phone or in-person interactions.
• Enter orders, generate estimates, collect deposits or payments, and arrange billing.

Skills

Customer relationships

Communication skills

Critical thinking

Team collaboration

Willingness to learn

Job description

Benefits:

• IRA Contribution
• Health insurance
• Paid time off
• Company parties

Our tight-knit team in Wood Dale is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

We are a 28 year old family owned and operated business. Most of our team has been with us for 5 or more years. We have a great work environment that lends itself to team oriented individuals. If you are a true team player looking for an enjoyable work place please apply. The owner strongly believes that he hires "co-workers" rather than "employees". There is enough stress in the world, we don't need to add to that, we strive to keep a friendly atmosphere. If you are ready to be part of a great team, this job is for you.

Customer Service Representative Perks and Benefits:

• Competitive Compensation
• Company-funded IRA contribution (eligible after 12 month anniversary)
• Company-subsidized health insurance
• Hard work, collaboration, humanity, fun, and laughter
• Employee appreciation with birthday lunches, paid holiday time off and low stress environment
• Paid vacation and sick days
• Career path development
• Full time 8-hour shift - Monday to Friday - Fully onsite

More than anything, we’re looking for a highly collaborative and dependable Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Customer Service Representative (CSR) Daily Tasks:

• This is an in house customer service position working as part of our sales team along with our outside sales representative for
  client engagement.
• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services and capabilities.
• Communicate customer requirements to the production team.
• Confer with customers by telephone or in-person to provide information about products or services.
• Order entry and estimate generation, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Customer Service Representative (CSR) Role Qualifications:

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
• Past CSR experience is preferred but not necessary - we will train the right, enthusiastic team player that wants to learn.

AlphaGraphics is an established leader in the Printing, Design, and Sign industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.