Customer Service Representative

Doka USA; Kenilworth (NJ); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

Company paid life insurance

Supplemental life insurance

401k retirement plan

Short-term disability

AFLAC policies

Paid time off (sick/personal, vacation

Floating holidays

Company paid holidays

Job summary

Doka USA is a leading formwork solutions provider. We seek a Customer Service Representative to handle order processing, invoicing, inventory management, and logistics for our regional operations in the US.

You will support the Operations Manager with month-end duties and maintain strong communication with customers and sales teams. Ideal candidates have 2–5 years in administration, operations, or logistics, strong Excel skills, and the ability to learn new systems while working in a fast-paced

Qualifications

• High school diploma required; Bachelor’s Degree in Business or Logistics preferred.
• 2–5 years of recent administration/operations/logistics experience preferred.
• Experience in inventory control and procurement planning preferred.
• Excellent communication skills, including command of English.
• Strong analytical skills with numeric aptitude.
• Proficient with Microsoft Office; advanced Excel skills required.
• Excellent report writing and presentation skills.
• Ability to learn new computer systems and processes.
• Organized team player able to work independently in a fast-paced environment.

Responsibilities

• Oversee regional inventory and logistics, stock optimization, and material flow.
• Manage customer accounts and full order process; communicate availability and status.
• Handle high call volumes; resolve issues promptly and communicate changes.
• Process pricing, billing, credit requests; ensure invoicing per contract terms.
• Monitor discrepancies and implement corrective actions in ERP/order systems.
• Manage back orders and coordinate with logistics for procurement and transfers.
• Review order confirmations and quote pricing for customers and sales staff.
• Support other logistics/operations tasks to ensure efficient regional operations.

Skills

Communication skills

Analytical skills

Problem solving

Organized

Team player

English proficiency

Education

High school diploma

Bachelor’s Degree in Business or Logistics

Tools

Excel

Order processing software

Job description

Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.

We Make It Work.

Job Description

The Customer Service Representative will handle all aspects of servicing accounts including but not limited to order processing and invoicing, inventory management and control, processing returns, voids, branch office and equipment logistics, yard operations and administration of the daily operations of the Operations Department including but not limited to assisting the Operations Manager with month end closing duties.

Responsibilities

• Oversee regional inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system.
• Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.
• Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.
• Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.
• Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.
• Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers.
• Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.
• Support additional logistics and operations tasks as needed to ensure efficient regional operations.

Other Responsibilities/Peripheral Functions

• Perform other duties/projects as assigned, including participating in company committees/teams.
• Ensure safe working practices and a safe working environment.
• Comply with all corporate policies and business practices.
• Actively participate in facility/equipment management meetings as required.

Qualifications

• High school diploma required; Bachelor’s Degree in Business or Logistics preferred.
• 2-5 years of recent experience in administration, operations, or logistics preferred.
• Experience in inventory control and procurement planning preferred.
• Excellent communication skills, including command of English (speaking, reading, writing).
• Strong analytical skills with a strong numeric aptitude, technical proficiency, and effective problem-solving abilities.
• Proficient in Microsoft Office applications, with advanced Excel skills required.
• Excellent report writing and presentation skills.
• Ability to learn new computer systems, products, concepts, and techniques.
• Organized team player able to work independently in a results-driven, fast-paced environment.

Additional Information

In accordance with applicable state and local pay transparency laws, Doka USA Ltd. is committed to providing a clear and equitable compensation structure. The pay range for this position is $24.00 – $29.00 hourly which is based on a variety of factors, including but not limited to, the candidate’s experience, qualifications, skills, and geographic location.

This range represents the base pay for the position and does not include potential bonuses, commissions, benefits, or other forms of compensation. Final compensation will be determined at the time of offer and in accordance with internal equity and market data.

Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.

• medical
• dental
• vision
• Flexible Spending Account
• company paid life insurance
• supplemental voluntary term life insurance
• 401k retirement plan (Roth and Non-Roth)
• short-term disability
• AFLAC policies
• paid time off (sick/personal, vacation, floating holiday and company paid holidays)
• an exciting opportunity to join as a member of Doka's team

Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.

If working with some of the most impressive construction projects in the US and joining an industry leader excites you.

Visit us online at www.dokausa.com for additional information on Doka USA, Ltd.

External candidates must be authorized to work for any employer in the USA.

At Umdasch Group, we are convinced that diverse teams drive performance and are key to our global success. It’s their attitude and their contributions that matter.Regardless of any personal characteristics, people who share our values and are committed to working passionately towards our common goals will find space to grow.

We believe in – and are committed to – equal opportunities for everyone.