Customer Service Representative

Air Clean Systems; Creedmoor (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Air Clean Systems in Creedmoor, NC is seeking a Customer Service Representative to join the Sales team. The CSR is responsible for account retention and notifying customers about maintenance requirements per manufacturer IFU.

Duties include notifying customers for filter changes, presenting warranty options, maintaining CRM contact details and records, and handling orders by phone. This is a full-time, non-exempt hourly role with standard hours 8:00am–5:00pm.

Qualifications

• High school diploma or equivalent.
• Prior experience in a call center or customer service department.
• Proficiency with Microsoft Office.
• Must be detail oriented.
• Positive attitude and ability to work in team or independently.

Responsibilities

• Provide timely notification to customers to ensure filter change per company recommendation; communication will be verbal and written.
• Present extended warranty and service contract options to existing accounts for consideration.
• Maintain all customer contact details within the company CRM.
• Maintain accurate records of customer files.
• Inform and communicate with customers about companion products that might be beneficial.
• Provide back-up to Order Entry; proof orders; handle order status calls and orders by telephone.

Skills

Strong communication

Detail oriented

Team player

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Creedmoor, NC, US

5 days ago Requisition ID: 1158

Job Description

CS Medical

Job Title : Customer Service Representative

Department or Division : Sales

Job Summary:

As part of the overall sales team, the Customer Service Representative is tasked with account retention and notification to ensure proper maintenance and use of customer-purchased safety equipment.Primary role of CSR is to notify existing accounts of the requirements for scheduled maintenance of their equipment as outlined by the manufacturer's IFU (instruction for use).

Job Duties

• Provide timely notification to customer to ensure filter change per the company recommendation. Communication will be verbal and written.
• Present extended warranty and service contract options to the customer of existing account for consideration.
• Maintain all customer contact details within company CRM package.
• Maintain accurate records of customer files
• Inform andcommunicatewithcustomers about companion products that might bebeneficial.
• Provide back-up to Order Entry.
• Proof orders.
• Handle order status calls.
• Handle orders by telephone.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• High school diploma or equivalent.
• Prior experience working in a call center or customer service department.
• Proficiency with Microsoft Office.
• Must be detail oriented.
• Positive attitude and the ability to work both in a team environment and independently.

Accountabilities:

• Highest quality of Customer Service is displayed.
• Foster a team environment between management, production and marketing to ensure corporate goals are achieved.
• Develop and maintain a creative environment for new ideas and inventions.

Terms of employment:

This is a full-time, non-exempt, hourly position.

Hours:

The general hours shall be 8:00am to 5:00pm with an hour for lunch. These hours may vary depending upon telephone coverage needs.

Work is regularly performed in an office environment.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to sit. The employee is occasionally required to stand and/or walk. The employee must occasionally lift, carry, push or pull up to 10 pounds.

Travel:

Compensation package includes major medical benefits, life insurance and 401K plan with employer contribution. Paid personal leave plus company paid general holidays and paid company holidays.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.