Customer Service Representative

Janel Group; Houston (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in logistics, Janel Group is looking for a Customer Service Representative in Houston, TX. The ideal candidate will efficiently respond to customer inquiries, ensure timely deliveries, and maintain positive relationships. This role involves strong communication and coordination skills, along with solid experience in logistics and customer service.

Benefits

Comprehensive benefits package (medical, dental, vision, life, disability, etc.)

PTO (sick/vacation) and 10 paid company holidays

401K plan with employer match

Great culture and fun working environment

Qualifications

• 1+ year of relevant experience in customer service, preferably in trucking/logistics.

Responsibilities

• Respond to customer inquiries regarding shipments and service issues.
• Coordinate with warehouses and freight brokers.
• Resolve customer complaints promptly.

Skills

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

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This range is provided by Janel Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $18.00/hr

Janel Group is seeking a Customer Service Representative to respond to customer inquiries, coordinate freight movements, and ensure timely deliveries to our customers. The ideal candidate will have experience in trucking/logistics, as well as customer service experience dealing directly with the customer.

The position is based in our Houston, TX office.

Key Responsibilities:

• Respond to customer inquiries regarding shipments, delivery times, and service issues.
• Coordinate with warehouses, freight brokers, and shippers.
• Resolve customer complaints and service-related issues promptly and professionally.
• Maintain positive relationships with customers, carriers, and vendors.
• Answer and respond to incoming calls and emails in a timely manner.
• Other duties as assigned
  
  
  

Qualifications:

• High school diploma or equivalent, required
• Solid computer skills, required
• Solid communication skills, required
• 1+ year of relevant experience as a customer service representative in the trucking and/or hot shot industry, highly preferred
  
  
  

Benefits:

• Competitive pay
• Comprehensive benefits package (medical, dental, vision, life, disability, etc.)
• PTO (sick/vacation) and 10 paid company holidays
• 401K plan with employer match
• Great culture and fun working environment
  
  
  

About You

You’re the perfect candidate if you’re:

• A Team-player— You enjoy working with co-workers, partners, vendors, and customers.
• A Communicator— your verbal and written skills are on point and you’re not afraid to use them.
• Diligent— Nothing happens by itself. Your effort makes all the difference.
• Eager—You want to grow and develop alongside the company.
• Customer Obsessed— "Customer-focused" doesn't quite say it. You roll up your sleeves and go the extra mile for our customers.
  
  
  

About Us

At Janel Group, we believe that the global logistics economy starts here. For over 45 years, we’ve delivered the best customer experience in the marketplace. We are building something enduring and much bigger than ourselves which is why we created an environment that encourages your growth and development. Janel knows our culture is our business and culture starts with our values: Teamwork, Hustle, Transparency, Humility, Positivity, and Long-view.

To learn more about Janel Group, visit us at www.janelgroup.com

Next Steps

If you’re highly motivated, have a willingness to learn, and want to be part of what we’re building at Janel Group, apply today!

Janel Group is an equal opportunity employer.

Applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national original, veteran or disability status

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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