Subscriptions Customer Service Representative

Pittsburgh Cultural Trust; Pittsburgh (Allegheny County); Remote; Part time

Job summary

A leading cultural organization is seeking a Subscriptions Customer Service Representative to provide excellent service to subscribers, donors, and visitors. This part-time, remote position requires strong communication skills and a background in customer service. The representative will handle subscription processes and customer inquiries, ensuring a positive experience for all patrons.

Qualifications

• Education requirement: Bachelor's degree or equivalent experience in customer service.
• Prior experience with a CRM database preferred.
• Strong written and oral communication skills are essential.

Responsibilities

• Communicate with subscribers, donors, and ticket buyers via phone and email.
• Process subscriptions and single ticket purchases.
• Address customer inquiries and perform ticket exchanges.

Skills

Customer Service

Communication

Problem Solving

Education

Bachelor’s degree or equivalent professional experience in customer service

Tools

Microsoft Office

Customer Relationship Management database

Job description

Subscriptions Customer Service Representative

Subscriptions Customer Service Representative

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Position Summary:

The Subscriptions Customer Service Representative (CSR) communicates daily via phone and email with Pittsburgh Cultural trust subscribers, donors, single-ticket buyers, and visitors to the Cultural District. This position willbe is responsible forprocessing Cultural Trust and Cultural District subscriptions, and single tickets via phone, mail, and internet as needed.

As this is a remote position, the CSR must be able to work independently and be able to prioritize work in a fast-paced environment whilemaintainingattention to detail. Equipment needed to work remotely will be provided. Working hours are primarily Monday through Friday during daylight hours.

Knowledge, Skills & Experience Required:

Education: Bachelor’sdegree or equivalent professional experience in customer service and/or ticketing industry required.

Work Experience:Prior experience with a Customer Relationship Management database preferred. Customer service background preferred.

Supervisory Experience:N/A

Technical Skills:Strong working knowledge of Microsoft Office suite required. Preferred experience with a Customer Relationship Management database.

Intangibles:People oriented, customer-service oriented, strong problem-solver. Strong written and oral communication skills and ability to retain a lot of information are essential to success in this role. Must be able to work independently in a fast-paced environment while maintaining attention to detail and appropriately prioritizing workload.

Essential Functions:

Main job responsibilities:

• Communicate daily via phone and email with Trust subscribers, donors, single-ticket buyers, and visitors to the Cultural District.
• Process purchases of Cultural Trust and Cultural District subscriptions, and single tickets via phone, mail, and internet as needed
• Answer customer inquiries, process ticket exchanges, and work as part of a customer service team to promptly and accurately address patron needs
• Attend and complete trainings as required
• Demonstrate a commitment to diversity, equity, accessibility, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
• Perform other responsibilities as assigned
  
  

Supervisory responsibility:This position does not have supervisory responsibility.

Decision-making responsibility: This position has day-to-day decision-making responsibilities around handling inquiries and issues with Trust constituents.

Budget responsibility:This position has no budget responsibility.

Strategic responsibility: This position does not have strategic responsibility.

Reporting requirements:The Customer Service Representative provides/assists on Guest Services reports.

Physical demands: Candidates should be able to talk on the phone, sit, and work on a computer for extended periods of time.

Compensation:This is a part-time, hourly position. Compensation is $18/hour.

The Pittsburgh Cultural Trust is an equal opportunity employer. All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, ethnicity, national origin, veteran or disability status.

Employees are expected to be able to perform the essential duties and responsibilities of this position, with or without job modification/reasonable accommodation. If an employee believes a job modification/reasonable accommodation is needed, please contact Human Resources so that a review can be conducted. The Pittsburgh Cultural Trust strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

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• Industries

  Internet Publishing

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