Customer Service Representative

Reladyne; Everetts (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Disability insurance

HSA

401(k) with company match

Generous PTO and paid holidays

Wellness incentives

Career growth opportunities

Collaborative team environment

Job summary

RelaDyne is seeking a Customer Service Representative in a fast-paced environment to deliver exceptional service and support customers. You will serve as the trusted contact, collaborate with internal teams, and help resolve service-related issues while maintaining accurate records.

The role requires 1+ year in high-volume customer service, experience with calls, Excel/Outlook proficiency, and strong communication. Opportunities for growth within a collaborative team.

Qualifications

• Minimum 1 year in a high-volume customer service/data entry environment.
• Experience handling customer calls in a corporate setting.
• Proficient with Excel and Outlook; fast, accurate data entry.
• Strong written and verbal communication; detail oriented.

Responsibilities

• Handle incoming/outgoing calls and monitor shared email inboxes.
• Respond to inquiries and collaborate with internal teams on service issues.
• Research customer accounts to identify needs and update records.
• Process account updates and invoice adjustments accurately.
• Support sales by answering questions and fulfilling requests.
• Maintain accurate records while meeting productivity and quality targets.
• Perform other duties and special projects as assigned.

Tools

Salesforce

SAP

Excel

Outlook

Typing 30 wpm

Communication

Time management

Data entry

Job description

RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributor-we're a team committed to innovation, exceptional service, and building lasting customer relationships.

We're looking for a Customer Service Representative who is passionate about delivering exceptional service, thrives in a fast‑paced environment, and enjoys helping customers find solutions. In this role, you'll serve as a trusted point of contact, providing timely and accurate support while building positive customer relationships and collaborating with internal teams to deliver an outstanding customer experience.

Why RelaDyne?

• Competitive pay
• Comprehensive benefits including medical, dental, vision, life insurance, disability, HSA, and 401(k) with company match
• Generous PTO and paid holidays
• Wellness incentives
• Career growth opportunities
• Collaborative team environment where your contributions make an impact

What You'll Do

• Manage assigned work efficiently using Salesforce.
• Handle incoming and outgoing customer calls and monitor shared email inboxes.
• Respond to customer inquiries and collaborate with internal departments to resolve service‑related issues.
• Research customer accounts and identify account‑specific needs.
• Process account updates, corrections, and invoice adjustments accurately.
• Support the sales team by responding to questions and fulfilling requests.
• Maintain accurate records while meeting productivity and quality expectations.
• Perform other duties and special projects as assigned.

Required Qualifications

• At least 1 year of experience in a high‑volume customer service and data entry environment.
• At least 1 year of recent experience handling customer phone interactions in a corporate setting.
• Intermediate math skills.
• Proficiency in Microsoft Excel and Outlook.
• Typing speed of at least 30 words per minute.
• Excellent written and verbal communication skills, including strong spelling and grammar.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Strong problem‑solving skills and a customer‑focused mindset.
• Willingness to learn, accept feedback, and continuously improve.
• Ability to thrive in a fast‑paced environment while maintaining professionalism.

Preferred Qualifications

• Experience in the transportation or logistics industry.
• Experience using SAP.
• Previous customer service call center or phone support experience.

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Equal Opportunity Employer/Disability/Veterans

RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.

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