Customer Service Representative

Reladyne; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

RelaDyne is seeking a motivated Customer Service Representative to support Sales and Customer Service through accurate order processing, excellent communication, and reliable administrative support to deliver an outstanding customer experience.

Responsibilities include entering orders, maintaining customer records, and coordinating with Sales, Customer Service, and Operations to ensure timely service. Strong organizational skills and multitasking are essential.

Qualifications

• Previous customer service or administrative experience preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Experience with CRM or ERP systems a plus.
• Strong written and verbal communication skills.
• Customer-focused mindset.
• Team collaboration.
• Time management.
• Adaptability and willingness to learn.

Responsibilities

• Enter and process sales orders, purchase orders, and related documentation.
• Provide administrative support to the Sales team.
• Assist with order setup, updates, and account maintenance.
• Maintain accurate customer records and documentation.
• Respond to basic customer inquiries and route requests as needed.
• Coordinate with Sales, Customer Service, and Operations to ensure timely service.
• Communicate accurate order and service information to customers.
• Track and update orders, schedules, and internal systems.
• Assist with parts quoting and order entry.
• Help ensure accurate data entry to support billing and reporting.
• Escalate discrepancies or missing information for resolution.

Skills

Customer service

Multitasking

Organization

Communication

Time management

Adaptability

Team collaboration

Attention to detail

Tools

Microsoft Office

CRM systems

ERP systems

Job description

RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributor - we're a team dedicated to innovation, service excellence, and growth.

We're looking for a motivated and organized Customer Service Representative who thrives in a fast-paced environment. This role plays a key part in supporting Sales and Customer Service through accurate order processing, strong communication, and dependable administrative support, all to help deliver an outstanding customer experience.

Key Responsibilities

Sales & Administrative Support

• Enter and process sales orders, purchase orders, and related documentation
• Provide administrative support to the Sales team
• Assist with order setup, updates, and account maintenance
• Maintain accurate customer records and documentation

Customer & Internal Support

• Respond to basic customer inquiries and route requests as needed
• Coordinate with Sales, Customer Service, and Operations to ensure timely service
• Communicate accurate order and service information to customers

Operational & Order Support

• Track and update orders, schedules, and internal systems
• Assist with parts quoting and order entry
• Help ensure accurate data entry to support billing and reporting
• Escalate discrepancies or missing information for resolution

Qualifications

• Previous customer service or administrative experience preferred
• Ability to manage multiple tasks in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with CRM or ERP systems a plus
• Strong written and verbal communication skills
• Customer-focused mindset
• Team collaboration
• Time management
• Adaptability and willingness to learn

AtRelaDyne,you'llfind more than just a job-you'lldiscover a career with a company that values people, teamwork, and growth.

Equal Opportunity Employer/Disability/Veterans

RelaDyne and its affiliates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status We are committed to accessibility. If you need assistance completing the application process or would like to request an alternative method of applying, please contact us.