Customer Service Representative

Reladyne; Chicago Heights (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and life insurance

401(k) with company match

Generous PTO and sick time

Opportunities to grow

Job summary

RelaDyne in Illinois is seeking a Customer Service Representative to be a primary contact for order processing, customer inquiries, and service coordination. You will help ensure a smooth, positive customer experience by supporting internal teams and maintaining accurate records.

Ideal candidates have a high school diploma, customer service or administrative experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent; college preferred.
• Customer service or administrative experience.
• Strong communication and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with Microsoft Office; CRM experience is a plus.

Responsibilities

• Respond to customer service inquiries by phone and email in a timely and professional manner.
• Process and track customer orders accurately.
• Assist with invoicing, billing questions, and order status updates.
• Coordinate with sales, operations, and logistics teams to ensure timely delivery.
• Resolve customer concerns and elevate issues when needed.
• Maintain accurate customer records in company systems.
• Support general administrative tasks as needed.

Skills

Customer service

Administrative experience

Communication skills

Problem-solving

Multitasking

Education

High school diploma or equivalent

College preferred

Tools

Microsoft Office

CRM experience

Job description

RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributor; we're a team dedicated to innovation, service excellence, and lasting customer relationships.

We're looking for a Customer Service Representative to join our team and provide outstanding support to our customers and internal teams. In this role, you'll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.

What You'll Do

• Respond to customer service inquiries by phone and email in a timely and professional manner
• Process and track customer orders accurately
• Assist with invoicing, billing questions, and order status updates
• Coordinate with sales, operations, and logistics teams to ensure timely delivery
• Resolve customer concerns and elevate issues when needed
• Maintain accurate customer records in company systems
• Support general administrative tasks as needed

What We're Looking For

• High school diploma or equivalent (college preferred)
• Customer service or administrative experience
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Experience with Microsoft Office; CRM experience is a plus

Why Join Us

• Competitive pay
• Comprehensive benefits package: medical, dental, and life insurance
• 401(k) with company match
• Generous PTO and sick time
• Opportunities to grow and develop your skills
• Supportive leadership and training

AtRelaDyne,you'llfind more than just a job-you'lldiscover a career with a company that valuespeople, teamwork, and growth.

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Equal Opportunity Employer/Disability/Veterans

RelaDyne and its affiliates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status We are committed to accessibility. If you need assistance completing the application process or would like to request an alternative method of applying, please contact us.