Customer Service Representative

Reladyne; Glendale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Full benefits: medical, dental, vision

Generous PTO & sick time

Career growth

Job summary

RelaDyne is seeking a Customer Service Representative to join our team in Arizona. You will serve as the primary contact for customers, supporting order processing, invoicing, service requests, and issue resolution while delivering an outstanding experience.

Join a team that values reliability and collaboration, working with sales, operations, and logistics to ensure timely delivery, accurate records, and proactive problem solving in a fast-paced environment.

Qualifications

• High school diploma or equivalent (college preferred).
• Prior customer service experience in a contact center, administrative, or service-oriented environment required.
• Strong communication and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with Microsoft Office; CRM experience is a plus.

Responsibilities

• Respond to customer service inquiries by phone and email in a timely and professional manner.
• Process and track customer orders accurately.
• Assist with invoicing, billing questions, and order status updates.
• Coordinate with sales, operations, and logistics teams to ensure timely delivery.
• Resolve customer concerns and elevate issues when needed.
• Maintain accurate customer records in company systems.
• Support general administrative tasks as needed.

Skills

Customer service experience

Communication skills

Problem-solving

Multitasking

Education

High school diploma or equivalent (college preferred)

Tools

Microsoft Office

CRM

Job description

RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributor; we're a team dedicated to innovation, service excellence, and lasting customer relationships.

We're looking for a customer-focused Customer Service Representative to join our team. In this role, you'll serve as the primary point of contact for customers, supporting order processing, invoicing, service requests, and issue resolution while delivering an outstanding customer experience.

Why RelaDyne?

• Competitive pay
• Full benefits: medical, dental, vision, life, disability, 401k + match, HSA
• Generous PTO & sick time
• Career growth in a company that invests in its people

What You'll Do

• Respond to customer service inquiries by phone and email in a timely and professional manner
• Process and track customer orders accurately
• Assist with invoicing, billing questions, and order status updates
• Coordinate with sales, operations, and logistics teams to ensure timely delivery
• Resolve customer concerns and elevate issues when needed
• Maintain accurate customer records in company systems
• Support general administrative tasks as needed

What We're Looking For

• High school diploma or equivalent (college preferred)
• Prior customer service experience in a contact center, administrative, or service-oriented environment required.
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Experience with Microsoft Office; CRM experience is a plus

AtRelaDyne,you'llfind more than just a job-you'lldiscover a career with a company that valuespeople, teamwork, and growth.

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Equal Opportunity Employer/Disability/Veterans

RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.