Print Services Specialist

AlphaGraphics - US190; Kansas City (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Job summary

AlphaGraphics Kansas City is seeking a full-time Customer Service Representative to be the primary contact for clients, handling inquiries by phone, email, and in-person visits. You will guide customers through projects, process quotes and payments, and help move work through the shop.

You will work in a fast-paced, collaborative environment, delivering exceptional service, building client relationships, and supporting daily operations.

Qualifications

• Customer service experience in assessing client needs and delivering results.
• Strong written and verbal communication skills.
• Ability to build genuine relationships with customers and coworkers.

Responsibilities

• Serve as the main point of contact for clients and visitors.
• Answer questions about products and services and guide projects.
• Take orders, assist with quotes and payments, and track job progress.

Skills

Customer service

Verbal communication

Written communication

Relationship building

Independent work

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

Customer Service Representative - AlphaGraphics Kansas City

AlphaGraphics Kansas City provides printing, design, and shipping solutions to businesses and organizations across the metro. We're a small, fast-paced team looking for a full-time Customer Service Representative (CSR) who takes ownership of customer relationships and treats client satisfaction as the top priority.

This role is the primary point of contact for our customers - by phone, email, and in person. You'll guide clients through their projects, answer questions about our products and services, handle quotes and payments, and keep work moving through the shop.

What you'll do:

• Serve as the main point of contact for clients and visitors
• Answer questions about our products, services, and capabilities
• Take orders and support customers with their accounts by phone, email, and in person
• Calculate charges, collect deposits and payments, and set up billing
• Identify additional products or services that fit a customer's needs
• Help the team with project coordination, job fulfillment, and daily operations

What we're looking for:

• Customer service experience, ideally in a role assessing client needs and following projects through to delivery
• Strong written and verbal communication
• Ability to build genuine relationships with customers and coworkers
• Comfort working independently while taking direction and asking questions when needed
• Critical thinking - weighing options and adjusting when a process needs to change
• Reliability and a steady schedule so client deadlines are met
• A real interest in helping people and learning the trade

What we offer:

• Hands-on experience in printing, signs, and marketing
• Coaching and feedback from a team that wants you to succeed
• A friendly, collaborative work environment
• Health insurance and HSA
• Paid time off
• Monday-Friday, 8-hour day shift - no nights or weekends

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.