Customer Service Representative

Frontier Waste Solutions; Houston (TX); On-site; USD 35,000 - 65,000; Full time

Job summary

A leading waste solutions provider in Texas is seeking a Customer Service Representative to manage client inquiries and provide exceptional support. Ideal candidates will have experience in customer service and proficiency with Microsoft applications, working in a dynamic environment. This entry-level full-time role promises growth opportunities in a friendly team atmosphere.

Qualifications

• 2 years of customer service experience required.
• 1 year of call center experience preferred.
• Proficient in Microsoft Word, Excel, Outlook, and Teams.

Responsibilities

• Handle inbound/outbound inquiries regarding accounts and services.
• Provide accurate information about products and services.
• Manage difficult customer situations with professionalism.

Skills

Customer Service

Communication

Multi-tasking

Attention to Detail

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows-based applications

Job description

Join to apply for the Customer Service Representative role at Frontier Waste Solutions

6 hours ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Frontier Waste Solutions

What We Do!

We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer service, starting with our hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to grow and expand its footprint in Texas. We are looking for those looking to be part of this exciting endeavor and share our mission of being the best waste solutions company in Texas.

What We Do!

We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer service, starting with our hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to grow and expand its footprint in Texas. We are looking for those looking to be part of this exciting endeavor and share our mission of being the best waste solutions company in Texas.

As they say, "There is no business, like trash business."

What We Are Looking For!

CUSTOMER SERVICE REPRESENTATIVE

Bi-Lingual Highly Preferred!!!

Position Summary

Handle inbound/outbound inquiries which result in but not limited to: setting up new accounts and services, providing service contract information, resolving customer issues or questions, and collecting payment while delivering great customer service and leaving a positive impression.

Essential Duties & Responsibilities

• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience
• Manage difficult or emotional customer situations, responds promptly to customer needs and responds to requests for service and assistance
• Provide accurate information about products and services to the customer
• Accurately document all calls and account information
• Identify and educate customers on services/products with the intent of suggestive upselling
• Process customer payments
• Perform outbound collection calls
• Review, monitor, and follow up on any assigned accounts as appropriate
• Protect customer information by keeping all information confidential
• Update job knowledge by attending training and educational opportunities
• Perform other assignments and duties as directed by supervisor
  
  

Minimum Qualifications

• 2 years of customer service experience
• 1 year of call center experience highly preferred
• 6 months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
• Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams
• Data entry, keyboard skills and use of a 10 key calculator are required
• Ability to work in a fast-paced environment
• Ability to multi-task, prioritize and manage time effectively
• Excellent follow-through and attention to detail
• Strong verbal and written communication skills
• Collaborate with others effectively
  
  

Physical Requirements

• Sitting for 6 - 8 hours a day
• Standing, walking, bending, kneeling, stooping, and climbing
• Ability to lift and move items up to 10 pounds
  
  

EDUCATION

• High School diploma or equivalent required
  
  

LICENSE AND CERTIFICATIONS

• None

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Frontier Waste Solutions by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Alabama & Dunlavy Service - Customer Service Assistant - Part-Time

Customer Service Consultant - Houston, TX - $19.25/hr (Hybrid)

Customer Service Representative - State Farm Agent Team Member

Houston, TX $35,000.00-$65,000.00 5 months ago

Client Experience Coordinator (Long-Term Temporary Assignment) - Houston

Coffee Concierge (Customer Service Representative)

TxDMV - VTR Customer Service Representative (Houston)

Customer Relations Representative - State Farm Agent Team Member

Remote Customer Experience Specialist- Houston Customer Experience Center (CXC)

Houston 26 Drug - Customer Service Rep - Part-Time, 2300 N SHEPHERD DR

Customer Experience Coordinator - Houston, TX

Provider Customer Service Call and Chat Representative - Remote in TX

Customer Service Specialist I - Phone Bank

Customer Service Representative (Remote)

Customer Experience Coordinator - Houston, TX

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.