Teleperformance Remote Customer Service Representative

Work Based At Home; Alabama; Remote; USD 28,000 - 38,000; Full time

Job summary

A leading company in digital business services is hiring for a Remote Customer Service Representative position. This role involves responding to customer inquiries, ensuring excellent service, and requires a minimum of 6 months of customer service experience. With competitive wages and full benefits, this position offers a chance to grow within the company while working in a dynamic environment from home.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Qualifications

• Minimum 6 months customer service experience required.
• Ability to type 25 wpm.
• Comfortable with desktop computer systems.

Responsibilities

• Field customer inquiries and resolve issues on the first call.
• Provide excellent customer service through active listening.
• Handle confidential customer information sensitively.

Skills

Customer Service

Active Listening

Problem Solving

Typing

Organization

Education

High School Graduate or GED

Tools

Windows Operating Systems

Job description

Teleperformance Remote Customer Service Representative

July 22, 2024

About TP

Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the world’sbest brands streamline their business inmeaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

Teleperformance and You

Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

At this time, Teleperformance can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Responsibilities

Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers

Qualifications

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

• 6 months customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Ability to recognize referral needs for customer
• Ability to work in an environment free from paper and electronics (outside of Teleperformance provided equipment)
• Ability to have a dedicated workspace free of distractions

What We Prefer

• 6 months Call Center experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements:

• Internet Connection Requirements:
  • Minimum subscribed download rate equal or exceeds 25.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Proof of internet speed required