Customer Service Representative

Twin Cities Appliance; Hopkins, Northern (MN, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Bonus

Health Insurance

Retirement Option with Employer Match

Paid time off

Job summary

Twin Cities Appliance is seeking a Customer Service Representative to be the first point of contact for customers and technicians. You will work in a fast-paced, team-oriented environment, handling inquiries, scheduling service calls, and routing technicians to help get units up and running quickly.

This role emphasizes problem-solving, empathy, and clear communication. You will support field staff, manage multiple channels (phone, email, text), and contribute to a culture that values service

Qualifications

• High School Diploma or GED required.
• Problem Solving Skills.
• Empathy, patience, and efficiency.
• Ability to make quick judgment calls.
• Ability to multi-task.
• Ability to maintain a positive attitude in a fast paced workplace.
• Ability to speak/write concisely and professionally.
• Basic computer and reading skills.

Responsibilities

• Answer inbound phone calls, emails, text messages and chats from customers.
• Scheduling service calls and following up on incomplete jobs.
• Assisting in routing technicians.
• Supporting field technicians as needed.
• Health Insurance Option
• Retirement Option with Employer Match
• Paid time off

Skills

Problem solving

Empathy

Patience

Efficiency

Communication

Multi-tasking

Education

High school diploma or GED

Job description

Be our customers' first experience with Twin Cities Appliance. Fast paced, team oriented, with bonus, health, and retirement options.

Our Customer Service Representatives are our customers' first experience with Twin Cities Appliance. They are also the go to person for both our customers and technicians and are problem solvers. We are seeking an efficient and patient Customer Service Representative that will enjoy working on a team and assisting our customers in a fast paced environment.

Our customers reach out to us because they have an appliance that isn't operating properly and it's our job to get their unit up and running again as quickly and painlessly as possible. Our front line representatives are a critical part of this goal.

Customer Service Responsibilities

• Answering inbound phone calls, emails, text messages and chats from customers


• Scheduling service calls and following up on incomplete jobs


• Assisting in routing technicians


• Supporting field technicians as needed


• Health Insurance Option


• Retirement Option with Employer Match


• Paid time off

Customer Service Requirements

• High School Diploma or GED


• Problem Solving Skills


• Empathy, patience, and efficiency


• Ability to make quick judgment calls


• Ability to multi-task


• Ability to maintain a positive attitude in a fast paced workplace


• Ability to speak/write concisely and professionally


• Basic computer and reading skills