Customer Service Representative

Twin Cities Appliance Service Center Inc.; Hopkins (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Paid training

Paid time off

401K match

Health insurance

Dental insurance

Vision insurance

Supplemental insurance

Growth opportunities

Family-owned environment

Job summary

Twin Cities Appliance Service Center Inc. is seeking a Customer Service Representative to handle service requests and coordinate technicians’ schedules for prompt, courteous service.

Ideal candidates are self-motivated, energetic, and focused on delivering high customer satisfaction while managing multiple tasks in a fast-paced environment.

Qualifications

• Prior experience in customer service.
• Basic computer knowledge.
• Previous service-industry experience is a plus.
• Strong written and verbal communication skills.
• Detail-oriented with data entry skills.
• Positive attitude.
• Team player who can work independently.

Responsibilities

• Receive incoming service requests and make outbound calls, texts and emails professionally.
• Schedule customers, collect payments and billing.
• Assign jobs based on routes and driver location.
• Customer data entry.
• Gain and maintain understanding of products and services.
• Handle multiple tasks while interrupted by calls, emails, and priorities.
• Learn to schedule technicians using our software.

Skills

Prior customer service experience

Basic computer knowledge

Strong written and verbal communicate

Detail-oriented

Positive attitude

Team player

Job description

Benefits/Perks

• Competitive Pay
• Paid training
• Paid time off
• 401K plus company match
• Health, Dental, Vision, Supplemental Insurance
• Growth and Career Advancement Opportunities
• Great Working Environment in Family Owned Business

Company Overview

Twin Cities Appliance has established itself as a leading appliance repair service company that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company in Minnesota, we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchen-Aid, Maytag, and Jenn Air.

Job Summary

Twin Cities Appliance is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are responsible for handling service requests as well as coordinating our Technician's schedules to maximize productivity and ensure prompt, courteous, and efficient service to all customers.

This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities

• Receive incoming service requests and make outbound calls, texts and emails in a professional and courteous manner
• Schedule customers, collect payments, and billing
• Assign jobs based on routes and driver location
• Customer data entry
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively handle multiple tasks, while being consistently interrupted by phone calls, emails, and competing priorities
• Must have the ability to learn how to schedule technicians using our software

Qualifications

• Prior customer service experience
• Basic computer knowledge
• Previous experience in the service industry is a major plus point
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently