CSR

Smart Appliance Repair; Cincinnati (OH); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Smart Appliance Repair is seeking a friendly and organized Customer Service Representative to assist customers and schedule appliance repair services. The CSR will be the first point of contact, helping coordinate service appointments and ensuring a positive customer experience.

This role requires strong communication, basic computer and data entry skills, and the ability to multitask in a fast-growing service company based in Cincinnati, Ohio.

Formación

• Strong communication and customer service skills.
• Basic computer and data entry skills.
• Ability to multitask and stay organized.
• Prior customer service or dispatch experience is a plus.

Responsabilidades

• Answer incoming customer calls and messages
• Schedule and manage repair appointments
• Collect customer and appliance information
• Dispatch service requests to technicians
• Provide updates and follow up with customers
• Maintain accurate customer records

Conocimientos

Communication

Customer service

Data entry

Multitasking

Descripción del empleo

Customer Service Representative (CSR) – Smart Appliance Repair

Smart Appliance Repair is looking for a friendly and organized Customer Service Representative to assist customers and schedule appliance repair services. The CSR will be the first point of contact for customers, helping coordinate service appointments and ensuring a positive customer experience.

Responsibilities

• Answer incoming customer calls and messages
• Schedule and manage repair appointments
• Collect customer and appliance information
• Dispatch service requests to technicians
• Provide updates and follow up with customers
• Maintain accurate customer records

Requirements

• Strong communication and customer service skills
• Basic computer and data entry skills
• Ability to multitask and stay organized
• Prior customer service or dispatch experience is a plus

Why Join Us

• Supportive team environment
• Opportunity to grow with a fast-growing service company