Customer Service Representative

Ethos Veterinary Health; North Palm Beach (FL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid time off and sick time

Birthday bonus and recognition bonuses

Referral bonus program

Uniform allowance

Employee discounts on services and pet

Job summary

Ethos Veterinary Health is seeking a Veterinary Client Service Representative for our 24/7 Emergency & Specialty Hospital in Palm Beach Gardens, FL. The role focuses on delivering exceptional client care, coordinating appointments, and supporting emergency teams in a fast-paced setting.

The CSR will handle a high-volume phone system, manage patient intake, and communicate effectively with clients and referral partners while maintaining accurate records and ensuring a empathetic, professional

Qualifications

• 2+ years of veterinary client service, veterinary reception, or customer service experience.
• Ability to handle high-volume phone calls in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to stay calm and compassionate during stressful situations.

Responsibilities

• Deliver exceptional customer service to clients and referral partners.
• Manage a busy multi-line phone system.
• Schedule appointments across multiple departments.
• Check clients and patients in and out accurately.
• Coordinate medical records and communications with referring hospitals.
• Serve as a liaison between clients and medical teams.
• Support pet owners during emotional moments with empathy.

Skills

Customer service

Communication

Multitasking

Empathy

Phone handling

Tools

Hospital software

Job description

Veterinary Client Service Representative (CSR) – Emergency & Specialty Veterinary Hospital

$19.00–$21.00 per hour based on experience

Full-Time | Palm Beach Gardens, FL

Join a busy 24/7 Emergency & Specialty Veterinary Hospital where you’ll play a critical role supporting pet owners, veterinary specialists, and emergency care teams while delivering exceptional customer service in a fast‑paced environment.

Pet Emergency & Referral Center (PERC) is seeking an experienced Veterinary Client Service Representative to join our growing team. If you thrive in a collaborative environment, enjoy helping people during important moments, and excel at multitasking, we’d love to meet you.

Schedule:

• Four 9-hour shifts per week


• Shift options include 6:00am–3:00pm, 9:00am–6:00pm, or 11:00am–8:00pm


• Rotating weekends and holidays required


• Weekly schedule will vary between 3-5 days per week, not to exceed 40 hours

Compensation:

$19.00–$21.00 per hour based on experience

Why You’ll Love Working Here:

• Medical, dental, and vision insurance


• Life and AD&D insurance


• 401(k) with employer match


• Paid time off, sick time, and parental leave


• Employee Assistance Program


• Discounted pet insurance


• Employee discounts on veterinary services and supplies


• Employee Costco membership


• Birthday bonus and milestone recognition bonuses


• Referral bonus program


• Uniform allowance


• Opportunities for growth and professional development


• Supportive team culture focused on collaboration and learning

About Pet Emergency & Referral Center:

PERC is a growing 24‑hour Emergency and Specialty Veterinary Hospital serving Palm Beach Gardens and surrounding communities. Our emergency doctors, specialists, technicians, and client service professionals work together to provide exceptional care to pets and support to their families. We foster a culture of teamwork, continuous learning, and professional growth where every team member plays an important role in patient care.

What You’ll Do:

• Deliver exceptional customer service to clients and referral partners


• Manage a busy multi‑line phone system


• Schedule appointments across multiple specialty and emergency departments


• Check clients and patients in and out efficiently and accurately


• Coordinate medical records and communication with referring veterinary hospitals


• Serve as a liaison between clients and medical teams


• Support pet owners during emotional and stressful situations with empathy and professionalism


• Maintain accurate client and patient information within hospital systems
  
• Assist with administrative and front desk operations as needed

What We’re Looking For:

• 2+ years of veterinary client service, veterinary reception, hospitality, or customer service experience


• Experience handling high-volume phone calls and multitasking in a fast‑paced environment


• Strong communication and interpersonal skills


• Ability to remain calm, professional, and compassionate during stressful situations


• Experience de‑escalating challenging client interactions


• Strong computer and technology skills


• Ability to adapt to changing priorities and hospital needs


• Commitment to teamwork, professionalism, and exceptional client care


• Fluent English speaking and reading skills required


• Bilingual candidates are encouraged to apply

Ideal Backgrounds:

• Veterinary Receptionist


• Veterinary Client Service Representative


• Veterinary Customer Service Representative


• Veterinary Front Desk Coordinator


• Medical Receptionist


• Hospitality Professional


• Client Experience Specialist

Ready to Join Our Team?

Palm Beach Gardens, FL

We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry‑leading community of legacy Ethos Veterinary Health, Compassion‑First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting‑edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.

Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.

Ethos Veterinary Healthoffers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado’s Healthy Families and Workplaces Act.

Ethos Veterinary Healthis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulations.