Customer Service Representative

BQ Electric Ltd; Hicksville (NY); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, Dental, Vision insurance

Training and advancement opportunities

Job summary

Best Quality Electric is seeking a Customer Service Representative in Hicksville, NY for a full-time, W-2 role. You will be the first voice customers hear, handling inquiries, scheduling service and sales appointments across Nassau & Suffolk Counties, and maintaining accurate records.

We value a positive, organized, customer-forward attitude and offer a supportive team culture with benefits including a 401(k) match, paid time off, and comprehensive health coverage.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Positive, upbeat attitude with professionalism in handling upset customers.

Responsibilities

• Be the first point of contact with customers and create a positive impression.
• Schedule service and sales appointments across Nassau & Suffolk Counties.
• Handle inbound customer inquiries with warmth and efficiency; assist with outbound calls as needed.

Skills

Customer service

Communication skills

Organization

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Best Quality Electric

Customer Service Representative

Hicksville, NY -| Full-Time | $20-$30/hour

Where Every Call Sparks an Exceptional Experience.

Best Quality Electric is a locally trusted electrical contractor serving Long Island. We specialize in residential and commercial service, sales, repairs, and installations -- built around professional service, straightforward pricing, and a customer-first experience.

We're looking for a Customer Service Representative to be the first voice customers hear. If you're upbeat, organized, and ready to be part of a team that takes pride in doing things right -- this is the place.

What You'll Do

• Be the first point of contact -- create a positive, professional first impression
• Schedule service and sales appointments across Nassau & Suffolk Counties
• Handle inbound customer inquiries with warmth and efficiency
• Assist with outbound calling as needed
• Maintain accurate customer records and service calls
• Review completed work orders for accuracy
• Follow up on preventative maintenance appointments
• Help resolve customer concerns with clear communicationParticipate in training and uphold company standards

What You Bring

• High school diploma or GED required
• Strong communication and customer service skills
• Positive, upbeat attitude -- able to handle upset customers with professionalism
• Strong organizational skills and attention to detail
• Proficient in Microsoft Word and Excel
• Geographic knowledge of Long Island (Nassau/Suffolk) preferred
• Reliable attendance required
• Employment contingent on pre-employment screening

What You'll Get

• $20 to $30/hour (based on experience)
• Full-time, W-2 position
• 401(k) with company match
• Paid time off
• Medical, Dental, Vision, and Aflac
• Training and advancement opportunities
• Strong, supportive team culture

Why Best Quality Electric

At Best Quality Electric, we are not looking for someone who just wants a job; we are looking for someone who wants to be part of a team that takes pride in doing things the right way. Our customers trust us inside their homes, and that trust starts with the first phone call. If you are positive, organized, dependable, and ready to grow with a company that believes details matter, this is a place where you can build a meaningful career.

Best Quality Electric is an equal opportunity employer.