Customer Service Representative

Medical Services of America; Hickory (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Generous paid time off

Medical/Prescription, Dental & Vision Insurance

Company paid employee life insurance

401(k) retirement with generous company match

Job summary

Medical Services of America is seeking a Full-Time Customer Service Representative at its location in Hickory, NC. The role involves handling written and verbal communication from customers, including order taking, billing information acquisition, and maintaining customer records.

Qualified candidates should have a high school diploma or GED and preferably previous medical office experience. The position offers competitive pay and excellent benefits including paid time off and insurance coverage.

Qualifications

• High school diploma or General Education Degree (GED) required.
• Previous medical office experience preferred.
• Valid driver’s license and company required auto‑liability insurance.

Responsibilities

• Receiving written and verbal communication from referral sources and customers.
• Scheduling customer set‑up and delivery times.
• Completing insurance verifications.
• Maintaining log of referrals.

Skills

Medical office experience

Communication skills

Inventory control

Education

High school diploma or GED

Job description

Medi Home Care, a proud member of the MSA family, currently seeks a Full‑Time Customer Service Representative (CSR) for our Medi Home Care location in Hickory (Alexander, Catawba, Lincoln, and Burke), NC.

This position is responsible for receiving written and verbal communication from referral sources and customers, including order taking and obtaining accurate billing information, as well as over‑the‑counter sales; inventory control and establishing and maintaining records with complete customer information. Other responsibilities include:

• Schedules customer set‑up and delivery times.
• Completes insurance verifications.
• Contacts referral sources to obtain required information.
• Maintains log of referrals.

Job Requirements

• High school diploma or General Education Degree (GED) required.
• Previous medical office experience preferred.
• Valid driver’s license and company required auto‑liability insurance.

MSA offers competitive pay and excellent benefits

• Generous paid time off
• Medical/Prescription, Dental & Vision Insurance and other benefits (STD, LTD, Accident & Sickness, additional life insurance, etc.)
• Company paid employee life insurance
• 401(k) retirement with a generous company match