Customer Service Representative

Liberty Medical Specialties; Whiteville (NC); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holiday pay

401(k)

Job summary

Liberty Medical Specialties, Inc. in Whiteville, NC is seeking a full-time Customer Service Representative to perform initial intake of patient referrals, verify insurance benefits, and provide basic equipment demonstrations.

The role includes handling documentation for billing, coordinating with warehouse for delivery and setup, and maintaining communication with customers and referral sources. A High School Diploma is required, with some college preferred and drug testing conducted.

Qualifications

• Basic knowledge of medical terminology and diagnostic codes.
• Recent experience with insurance verification and paperwork for billing Medicare, Medicaid and private insurances.
• Good organizational skills and dependable attendance.
• High School Diploma.
• Must pass drug test.

Responsibilities

• Take orders and handle basic customer service tasks, including collecting patient and insurance information.
• Process retail transactions and manage inventory when applicable.
• Coordinate with warehouse for delivery, setup, and pickup of equipment.
• Coordinate with customers and referral sources about updates and changes, including received orders for changes or discontinuance of services.
• Participate in weekly on-call rotation after training requirements.

Skills

Medical terminology

Insurance verification

Organizational skills

Attendance / reliability

Education

High School Diploma

Some college

Job description

Full-Time Whiteville, NC Posted on 7/28/2026

Liberty Medical Specialties, Inc. - a leading provider of home medical equipment, supplies and services - is looking for a full time Customer Service Representative inWhiteville, NC!

The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration. The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections.

Duties of the CSR position include, but are not limited to, the following:

• Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation.
• Process retail sales transactions and maintain retail inventory when applicable.
• Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies
• Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services.
• Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements).

MUST HAVES:

• Basic knowledge/familiarity with medical terminology and diagnostic codes.
• Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances
• Good organizational skills
• Dependable attendance
• High School Diploma
• Must pass drug test

DESIRED QUALIFICATIONS (will be given preference):

At least some college education

At least 6 months of recent, related experience.

FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) & more) COMPENSATION - Hourly wage

We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process. We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.