Customer Service Representative

Keefe's Air Conditioning Heating Electrical Generator & Plumbing; Harvey (LA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance (employee only)

401k with company match

Paid time off

5-day work week

Incentive structure

Job summary

Keefe's Air Conditioning Heating Electrical Generator & Plumbing seeks a Customer Service Representative to book appointments for our Whole Home Experts. You will master the call script, convert calls into service bookings, and keep the CRM up to date while coordinating with dispatch and leadership.

The role runs Monday–Friday 12:00pm–9:00pm in our New Orleans area team, with a benefits package including health insurance, a 401k match, PTO, and a clear career path. Starting pay is $18 per hour.

Qualifications

• Customer service experience in a call center environment.
• Experience working with a Customer Relationship Management (CRM) system.
• A positive attitude and a passion for helping people.

Responsibilities

• Master our call script to sound like a pro and delight our customers.
• Turn incoming and outgoing calls into booked service appointments.
• Keep our customer database up-to-date with accurate information.
• Constantly communicate with dispatch and leadership teams.
• Multitask and tackle any other duties that come your way.

Skills

Call center experience

CRM system experience

Positive attitude

Inside sales or escalation experience

Tools

CRM software

Job description

Join the Keefe's Team and Help Keep New Orleans Cool!

Our customers are counting on you to book the appointment and get our Whole Home Experts to them. We know that our Customer Service Reps are the first voice our customers will hear, so you are a priority. The Call Center is the heartbeat of our company; if you are ready to learn how a proud New Orleans Brand has grown over the last 47 years, and see the difference you make each day,

What We Offer:

• A clear career path and the support to make it happen!
• Pay starting at $18.00 / hr
• Generous incentive structure
• Paid time off
• 401k with a company match
• 5-day work week, steady work year round
• We also pay 100% of the Health Insurance Premium for our Customer Service Reps (employee only coverage)

Join the Keefe's Team and Help Keep New Orleans Cool!

Our customers are counting on you to book the appointment and get our Whole Home Experts to them. We know that our Customer Service Reps are the first voice our customers will hear, so you are a priority. The Call Center is the heartbeat of our company; if you are ready to learn how a proud New Orleans Brand has grown over the last 47 years, and see the difference you make each day,

What You'll Do:

• Master our call script to sound like a pro and delight our customers!
• Turn incoming and outgoing calls into booked service appointments.
• Keep our customer databaseup-to-datewith accurate information.
• Constantly Communicate with your dispatch and leadership teams.
• Multitask like a champ and tackle any other duties that come your way.

What We're Looking For:

• Customer service experience in a call center environment
• Experience working with Customer Relationship Management (CRM) system
• A positive attitude and a passion for helping people
• Inside Sales or Customer Escalation team experience is a plus!

Schedule:

Monday-Friday 12:00pm - 9:00pm

Why Keefe's?

\"For fast relief call Keefe!\" Keefe’s started with a single van in the New Orleans area. Since then, we’ve grown into a trusted leader in HVAC, Electrical, Plumbing, and Generator installation and service across the Southeast Louisiana area. At Keefe's, we pride ourselves on our strong team culture and dedication to customer satisfaction. We invest in ongoing training and development, ensuring you have the tools and support to succeed. Many come to Keefe's looking for a job; they stay because they find a career with a company that values their hard work and commitment to excellence.

Ready to Join Us?

If you’re excited to be part of a team that keeps New Orleans safe, cool and comfortable, We can’t wait to meet you.