Customer Service Representative - Remote

Lensa; Charleston (WV); Remote; USD 30,000 - 50,000; Full time

Job summary

In dieser spannenden Rolle als Customer Service Representative bei einem führenden digitalen Gesundheitsunternehmen haben Sie die Möglichkeit, Kunden bei ihren Gesundheitsanliegen zu unterstützen. Sie werden Anrufe entgegennehmen, Daten eingeben und exzellenten Kundenservice mit Höflichkeit und Professionalität bieten. Diese Position erfordert ausgezeichnete Kommunikationsfähigkeiten, Multitasking-Fähigkeiten und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und in einem innovativen Unternehmen zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice bevorzugt.
• Fähigkeit, in einem schnelllebigen, sich ändernden Umfeld zu gedeihen.

Responsibilities

• Bearbeitung eingehender Anrufe von Mitgliedern und Anbietern.
• Entwicklung von Lösungsplänen und effektive Reaktion.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Microsoft Word

Microsoft Outlook

Teamarbeit

Education

High School Diploma

Tools

Computerisierte Systeme

Job description

Customer Service Representative - Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

About Sharecare

Sharecare is a digital health company that helps individuals manage their health through a comprehensive virtual health platform. Our goal is to support personal health journeys and make high-quality care accessible and affordable for all. Learn more at www.sharecare.com.

Job Summary

The Customer Service Representative (CSR) handles inbound calls from members and providers, inputs data, and provides excellent customer service with courtesy and professionalism. The CSR manages inquiries via telephone and email, records communications accurately, and may need to adapt to standard procedures. They use a computerized system for tracking calls, troubleshooting, and promoting programs or services.

Position Details

• This is a remote position, open to candidates anywhere within the United States.

Essential Job Functions

• Identify and prioritize caller needs, questions, and concerns.
• Develop resolution plans and respond effectively.
• Maintain customer satisfaction and collaborate with other teams as needed.
• Analyze problems and determine appropriate resolutions following protocols.
• Educate callers on program benefits proactively.
• Achieve or surpass call center metrics, attendance, and quality standards.
• Use computer tools to process and document information accurately.
• Build rapport with callers and adapt communication styles.
• Provide accurate information about Sharecare's programs and services.
• Escalate and follow up on issues internally.

Qualifications

• High School Diploma
• Experience in customer service preferred
• Excellent communication skills
• Ability to multitask effectively
• Proficiency in Microsoft Word & Outlook
• Keyboard proficiency and internet navigation skills
• Teamwork and collaboration skills
• Ability to thrive in a fast-paced, changing environment

Sharecare and its subsidiaries are Equal Opportunity Employers. We consider all qualified applicants without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected characteristics.