Customer Service Representative

Integrity; Harrisburg (Dauphin County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading independent distributor of life, health, and wealth insurance products is seeking a Customer Service Representative in Harrisburg, PA. This role involves handling inbound and outbound calls, supporting marketing efforts, and ensuring excellent customer service. Ideal candidates will have a high school diploma, basic insurance knowledge, and strong communication skills. Join a family-like environment with opportunities for professional growth.

Qualifications

• High School Diploma or equivalent; Associate’s Degree preferred.
• Basic understanding of insurance and Medicare.
• Call center experience preferred.

Responsibilities

• Perform outbound call campaigns.
• Respond to clients via inbound calls, email, or website.
• Maintain call center metrics as determined by management.

Skills

Customer Service

Communication

Computer Skills

Insurance Knowledge

Marketing Knowledge

Education

High School Diploma

Associate’s Degree

Job description

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About Ritter Insurance Marketing

Ritter Insurance Marketing, an Integrity partner, is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina, and Ohio. More than 280 full-time employees support over 15,000 independent insurance agents across all 50 states. The company develops and markets leading business solutions for insurance agents through its proprietary software development and agent service departments.

Job Summary

The Customer Service Representative is responsible for inbound and outbound calls, providing support and assistance with marketing duties for the marketing department.

Primary Responsibilities

1. Perform outbound call campaigns.
2. Provide call backs and follow-up calls as needed.
3. Update RAMS system as required.
4. Respond to clients contacting RIM Call Center via inbound calls, email, or website.
5. Transfer calls to licensed agents as needed.
6. Follow customer service protocols and company policies.
7. Adhere to call center workflows and desktop procedures.
8. Maintain call center metrics as determined by management.
9. Perform miscellaneous duties as assigned.

Primary Skills & Requirements

• High School Diploma or equivalent; Associate’s Degree preferred.
• Basic understanding of insurance and agent relationships.
• Basic understanding of Medicare.
• Basic knowledge of marketing and new business operations.
• Call center experience preferred.
• Basic insurance knowledge (Medicare) preferred.
• Good computer and typing skills.
• Ability to operate related computer applications and office equipment including email, copy machine, scanner, fax, and telephone.

About Integrity

Integrity is a leading independent distributor of life, health, and wealth insurance products, with a focus on insurtech. Driven by a purpose to help people protect their life, health, and wealth, Integrity offers a rewarding, family-like environment with professional growth opportunities. Headquartered in Dallas, Texas, Integrity supports hundreds of thousands of independent agents nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or other protected characteristics. Reasonable accommodations are provided for qualified individuals with disabilities.