Customer Service Representative

Cherokee Trail Veterinary Hospital, PA; Greenwood (SC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

CE allowance

PTO and holidays

401(k) with match

Job summary

Kinard Animal Hospital in Greenwood, SC is seeking a full-time Customer Service Representative to be the friendly first voice our clients hear.

You’ll answer calls, greet clients, schedule appointments, and keep the front desk organized so the medical team can focus on patients. Requires 1–2 years in a veterinary setting, 9-hour day shifts, and comfort with computers and scheduling software. Competitive pay ranges with solid benefits.

Qualifications

• 1–2 years of experience in a veterinary setting.
• 9-hour day shifts.
• Comfortable using computers, phone systems, and scheduling or practice-management software.

Responsibilities

• Answer and triage calls to the clinic and provide a warm, welcoming greeting to clients.
• Greet clients in the lobby and manage check-in/out procedures.
• Maintain an organized appointment schedule to ensure timely visits.
• Support the medical team by handling front-desk duties so they can focus on patients.

Skills

Customer service

Communication

Multitasking

Tools

Scheduling software

Practice-management software

Phone systems

Job description

Overview

Full-Time Customer Service Representative

Kinard Animal Hospital | Greenwood, SC

Do you have a talent for juggling five things at once, remembering everyone's dog's name (but maybe not their human's), and keeping your cool when the phone is ringing, a client is checking in, and a Labrador is enthusiastically trying to climb over the counter? We should talk.

We’re hiring a full-time Customer Service Representative to be the first friendly voice our clients hear.

About the Practice

At Kinard Animal Hospital, we’ve been serving the pets of Greenwood, SC for over 50 years. We show up for each other, celebrate the wins (big and small), and support one another through the tough moments. We believe kindness, communication, and a little humor make even our busiest days better. Our clients know us and rely on us, and you'll feel that connection every day.

What You’ll Help Make Possible

• Clients who feel welcomed and unrushed from the first phone call to checkout
• A well-organized schedule that keeps appointments running on time
• A calm, friendly lobby, even when the phones won’t stop ringing
• Pet parents who leave feeling informed and confident, especially on hard days
• A medical team free to focus on patients because the front of house is handled

What We’re Looking For

Required:

• 1-2 years of experience in a veterinary setting
• Availability for 9-hour day shifts
• Comfortable using computers, phone systems, and scheduling or practice-management software

Preferred:

• A warm, upbeat presence with clients and teammates
• Organized and detail-oriented
• Calm and kind when pet parents are stressed or worried
• A sense of humor, and a real enjoyment of working with people and pets

Schedule

• Full-time, Day shift
• 9-hour shifts
• No weekends
• No holiday shifts required

Compensation

Compensation for this role ranges from $15.50 to $17.00 per hour, based on experience and role alignment.

Benefits

• Competitive pay, based on experience
• Free virtual mental health for your household (ages 13+)
• Medical, dental, vision, and life insurance
• Generous CE allowance plus paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

If you’re looking for a front desk where the work matters, the team is genuinely kind, and nobody minds a bad pun now and then, we’d love to meet you. Apply today.

Check us out: www.kinardanimalhospital.com