Customer Service Representative

Freeland Animal Hospital; Plymouth (MN); On-site; USD 23,000 - 28,000; Part time

Job summary

Rockford Road Animal Hospital, part of Lakefield Veterinary Group, invites a friendly Customer Service Representative to join our team. This part-time role supports scheduling, client communications, and pet care coordination in a welcoming, low-stress setting.

We value compassionate service, clear communication, and teamwork. Prior veterinary or retail experience is helpful, with opportunities to grow knowledge in pet health and preventive care.

Qualifications

• High School Diploma or GED required.
• Experience in retail or customer service preferred, veterinary experience a plus.
• Ability to communicate clearly with clients and team members.

Responsibilities

• Greet clients and pets warmly and guide them through check-in.
• Schedule appointments and manage client flow with the team.
• Collect pet histories and input data into the practice software.
• Answer phones and respond to client questions professionally.
• Process payments and assist with product sales.
• Support a low-stress environment focused on compassionate care.

Skills

Customer service

Communication

Computer proficiency

Multitasking

Pets empathy

Education

High School Diploma or GED

Tools

Practice management software

Job description

Rockford Road Animal Hospital is looking to add a part-time customer service representative to our team!

Are you a passionate individual looking to further your veterinary knowledge and support pets in your community? We are looking for an eager, dedicated customer service representative to join our team! We are a seven doctor general practice that is focused on growth and learning. We offer great benefits, competitive wages, and no Sundays, holidays, or overnight shifts. We are AAHA certified and pride ourselves in working on low stress and fear free techniques for our patients!

Our ideal candidate is driven, passionate, punctual, has an immense love for animals and the human-animal bond, and is eager to learn. Prior veterinary reception experience is preferred.

POSITION SUMMARY

The Customer Service Representative (CSR) actively recruits new clientsand promotes hospital services. Schedules client visits and drives the flow of clients and petsthrough the hospital to aid the productivity of the veterinary medical team. Ensures goodcommunication with the clients, and coordinates the care of the pets, influencing clients to returnand refer their friends and families.

WHAT YOU’LL DO (Essential Functions)

• Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service,and Fun
• Maintain knowledge of the services the hospital provides and utilizes the information topromote the hospital’s services and products to existing and prospective customers
• Welcome clients and pets, ensuring that they are comfortable in the hospital, andeducating the clients about preventative care and pet health needs
• Assist incoming clients. Document and enter the pet’s history, requested services, andother pertinent information within the practice management software
• Direct the flow of clients and pets to ensure superior client care and maximum productivityof the veterinary medical team
• Answer basic questions from clients on the phone and in person, act as an initial triage todetermine patient’s service needs. Refer the patient to the appropriate veterinary staff asneeded
• Schedule client appointments and follow-up exams. Work with Veterinarian(s) andveterinary staff as needed to ensure optimal scheduling
• Assist outgoing clients by providing all necessary instructions, information, and invoices
• Dispense prescription items per the Veterinarian’s instructions and sells retail products
• Responsible for cash management including accepting payments for products andservices provided. Perform daily reconciliation of the cash drawer
• Respond to customer complaints in a professional, courteous manner and act satisfactorilyto resolve the problem
• Support a practice environment that promotes collaboration and teamwork to ensure thedelivery of quality, compassionate, effective, and efficient health care to pets
• Comply with all practice policies, quality assurance guidelines, and minimum standards ofcare
• Perform other duties and projects as requested

WHAT WE’RE LOOKING FOR (Essential Qualifications)

Education :

• High School Diploma or GED required

Professional Licenses/Certifications: None

Experience :

• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired

Knowledge, Skills and Ability :

• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to talk and hear.The team member must frequently use a computer for long periods of time. Specific visionabilities are required to do this job including close vision. This position requires walking and/orstanding for long periods of time, bending, reaching, grasping, and repetitive motions. May beexposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position isexposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. withassistance. Must be able to work flexible hours including evenings and weekends.

About Lakefield

We believe exceptional veterinary care starts with exceptional people.

We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational supportand resourcesthat allow teams to thrive.

As we grow, wearecommitted to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.

Our Values

Our culture is built on five core values that guide how we workand serve:

• Respect

• Learning

• Do theRightThing

• WowService

• Fun

If these resonate with you,you’llfit right in.

Equal Employment Opportunity

Lakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.

Compensation Range

$17—$20 USD