Customer Service Representative

Find Great People | FGP; Greenville (SC); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Health benefits upon permanent hire

Profit sharing

Collection incentives

Job summary

A leading company in Greenville is seeking a Collections Customer Service Rep to manage client accounts through effective communication. The role involves resolving disputes, negotiating settlements, and maintaining high call quality. Ideal candidates will possess strong communication skills and a high school diploma, with opportunities for advancement and benefits upon permanent hire.

Qualifications

• High school diploma required; some college preferred.
• Experience in call centers beneficial but not mandatory.

Responsibilities

• Engage with clients through inbound and outbound calls.
• Resolve account issues, negotiate balances, and establish payment plans.
• Maintain call quality and meet KPIs.

Skills

Communication

Collaboration

Decision-Making

Education

High school diploma

Some college preferred

Tools

Microsoft Office

Job description

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Find Great People | FGP provided pay range

This range is provided by Find Great People | FGP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $18.00/hr

Direct message the job poster from Find Great People | FGP

Our client in Greenville is hiring a Collections Customer Service Rep to engage with clients through inbound and outbound phone calls, focusing on resolving their accounts, negotiating balances or settlements, establishing payment plans, and resolving disputes.

The start date is Monday, 6/2, with work hours M-Th, 8am to 5pm, and F 8am to 4pm on-site.

Key Responsibilities:

• Interact professionally with consumers, ensuring all communications comply with state and federal guidelines.
• Assist consumers in resolving account issues such as balance settlements, payment arrangements, and disputes, aiming for positive outcomes for both parties.
• Maintain call quality with a target exceeding 90% and minimal compliance infractions.
• Meet KPIs including calls per hour, conversion rates, and dollars collected, within 10% of the team leader’s metrics.
• Work personally with consumers to find tailored solutions beneficial to both sides.
• Update consumer accounts accurately with clear notations and proper documentation of call outcomes.

Skills and Attributes:

• Strong written and verbal communication skills, proficiency in Microsoft Office.
• Flexible, collaborative, and able to work well with colleagues at all levels.
• Team-oriented with a quick learning ability and strong decision-making skills.
• Demonstrates company core values in work and communication.
• Punctual, reliable, and committed to meeting deadlines.

Qualifications:

• High school diploma required; some college preferred but not necessary.
• Experience in call centers beneficial but not mandatory.
• Starting at $17/hour, increasing to $18 after conversion.
• Temp-to-Hire position with collection incentives, health benefits upon permanent hire, and profit sharing.

Schedule: M-Th, 8am to 5pm, F 8am to 4pm, on-site.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service