Customer Service Representative

SunSource; Granite Falls (WA); On-site; USD 40,000 - 56,000; Full time

Job summary

SunSource, a leading distributor of hydraulics, pneumatics, fluid power, and automation products, is seeking a high-energy Customer Service Representative (Inside Sales) to join our team and support both our outside sales team and valued customers.

The role focuses on providing exceptional customer service by responding to inquiries, processing requests for pricing and quotes, product availability, order status, returns, and documentation, and collaborating with account managers, operations, and

Qualifications

• Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support customers and outside sales representatives with product and service inquiries.
• Process requests related to pricing and quotations, product availability and delivery schedules, order status, returns and credits, and literature.
• Provide technical product assistance and maintain accurate records in company systems.
• Work with sales, operations, and vendors to resolve customer issues efficiently and meet performance expectations.

Skills

Customer service experience

Sales experience

Purchasing

Tools

Excel

Word

Email applications

Vendor pricing software

Job description

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

Customer Service Representative

Location: Granite Falls, MN | Savage, MN |

Grow Your Career with SunSource

Are you looking for an opportunity to grow within a successful and expanding organization? Join SunSource, one of the nation’s leading distributors of hydraulics, pneumatics, filtration, fluid power, and automation products and services. At SunSource, you’ll be part of a team-oriented environment that values hard work, professional development, and career advancement.

We are currently seeking a high-energy Customer Service Representative (Inside Sales) to join our team and support both our outside sales team and valued customers.

Position Summary

The Customer Service Representative is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

Key Responsibilities

• Support customers and outside sales representatives with product and service inquiries.
• Process requests related to:
  • Pricing and quotations
  • Product availability and delivery schedules
  • Order status updates
  • Returns and credits
  • Order expedites
  • Product literature and documentation
• Provide technical product assistance and support when appropriate.
• Maintain accurate records and documentation within company systems.
• Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.
• Deliver a high level of customer service while meeting departmental performance expectations.

Skills

Required:

• Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.
• Strong communication, organizational, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Preferred:

• Experience in industrial distribution or related industries, including:
  • Hydraulics
  • Pneumatics
  • Fluid Power
  • Electrical Products
  • Power Transmission
  • Motors and Motion Control
• Proficiency with:
  • Microsoft Excel
  • Microsoft Word
  • Email applications
  • Vendor pricing and business software programs

At SunSource, we believe our people are our greatest asset. We foster a collaborative team environment focused on personal growth, professional development, and long‑term career success. We invest in training and provide opportunities for advancement across our organization.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy