Customer Service / Inside Sales Representative - Industrial Distribution

SunSource; Granite Falls (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid vacation & holidays

Tuition reimbursement

Job summary

SunSource is seeking a customer-focused Inside Sales/Customer Service representative in Washington state. You will build relationships with customers and internal teams to ensure accurate orders and responsive service.

You will enter orders in ERP, prepare quotes, assist customers in finding the right components, and support the sales team with upsell opportunities while maintaining high service standards. Thrives in a collaborative environment and contributes to meeting delivery commitments.

Qualifications

• High school diploma or GED required; associate degree preferred in fluid power or technical field.
• 2+ years in customer service or inside sales in industrial distribution or related industries.
• Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.
• Proficient with Microsoft Excel, Word, Outlook; quick learner of CRM systems (Trend a plus).
• Strong analytical, mathematical, and mechanical aptitude; excellent verbal and written communication.
• Ability to work independently and in a team; strong organizational and multitasking skills.

Responsibilities

• Build and maintain strong relationships with customers and internal sales teams.
• Handle incoming customer inquiries via phone, email, and portals promptly and professionally.
• Enter customer orders into the ERP system with 100% accuracy.
• Prepare and enter quotes into the ERP system or shared directories.
• Assist customers in finding the right components using catalogs, web resources, and internal tools.
• Expedite orders as needed to meet delivery commitments.
• Provide solutions in a team environment and support outside sales (quoting, expediting, visits).
• Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.

Skills

Customer service

Inside sales

CRM systems

Microsoft Office

Communication

Organizational skills

Education

High School Diploma

Associate degree in Fluid Power or Technical field

Tools

ERP systems

Trend CRM

Job description

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

Are you looking for an opportunity to grow within a dynamic organization? Join SunSource , one of the country’s largest and most successful distributors of hydraulics, pneumatics, filtration, and automation products and services. At SunSource, you’ll have access to a variety of career paths and the opportunity to be rewarded for your hard work and dedication.

Essential Functions

• Build and maintain strong relationships with customers and internal sales teams.
• Handle incoming customer inquiries via phone, email, and customer portals promptly and professionally.
• Enter customer orders into the ERP system with a goal of 100% accuracy.
• Prepare and enter quotes into the ERP system or shared directories.
• Assist customers in finding the right components using product catalogs, web-based resources, and internal tools.
• Expedite orders as needed to meet delivery commitments.
• Provide solutions in a team-oriented environment and support outside sales as required (quoting, expediting, customer visits).
• Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.

Experience, Education and Skills

• High School Diploma or GED required; Associate degree or higher preferred (especially in Fluid Power or Technical programs).
• 2+ years of customer service or inside sales experience, preferably in industrial distribution, manufacturing, or related industries.
• Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.
• Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems (experience with Trend is a plus).
• Strong analytical, mathematical, and mechanical aptitude.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Calm under pressure, with sound judgment and decision-making abilities.
• Demonstrates integrity, professionalism, and ethical standards.

We Offer

• Competitive compensation plan
• Medical, dental, vision, and 401(k) benefits
• Paid vacation and holidays
• Tuition reimbursement and ongoing training opportunities
• A national distributor with a local presence, representing quality manufacturers
• A collaborative team environment that encourages professional growth and development

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please clickherefor additional information. (For Illinois E-Verify information clickhere, aquí). Sun-Source | Privacy Policy