Customer Service Representative

Benjamin Smith Farmers Insurance; Grandville (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Evenings Off

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Job summary

Benjamin Smith Farmers Insurance in Grandville, Michigan is seeking a Customer Service Representative (CSR) to join their high-performing agency. The ideal candidate should possess strong communication skills and a detail-oriented mindset, eager to assist clients with their insurance needs. Responsibilities include providing exceptional customer service, assisting with policy inquiries, and supporting licensed agents. The position offers benefits such as health insurance, PTO, and opportunities for career growth.

Qualifications

• Dependable, detail-oriented, and enjoys helping people.
• Prior customer service experience preferred.
• Willingness to obtain insurance licensing is a plus.

Responsibilities

• Provide outstanding customer service via phone, email, and in person.
• Assist clients with policy changes and billing questions.
• Process endorsements, renewals, cancellations, and certificates of insurance.
• Maintain accurate client records and documentation.
• Support licensed agents with administrative tasks.
• Build rapport and long-term relationships with clients.

Skills

Strong communication and interpersonal skills

High attention to detail

Organizational skills

Ability to work in a fast-paced environment

Spanish Speaking

Job description

About Our Agency

The Farmers Insurance – Ben Smith Agency is part of one of the leading insurance organizations in the country, consistently recognized for strength, stability, and customer trust. Our agency is known for professionalism, performance, and a team-first culture. We take pride in delivering exceptional service while building long‑term relationships with our clients and our team members.

Position Overview

We are seeking a Customer Service Representative (CSR) to join our high‑performing agency. This role is ideal for someone who is dependable, detail‑oriented, and genuinely enjoys helping people. The CSR is often the first point of contact for our clients and plays a vital role in maintaining our reputation as a customer‑focused, top‑tier insurance agency.

Benefits

• Annual Base Salary + Commission + Bonus Opportunities
• Paid Time Off (PTO)
• Health Insurance
• Evenings Off
• Mon-Fri Schedule
• Career Growth Opportunities
• Hands on Training

Responsibilities

• Provide outstanding customer service via phone, email, and in person
• Assist clients with policy changes, billing questions, and coverage inquiries
• Process endorsements, renewals, cancellations, and certificates of insurance
• Maintain accurate client records and documentation
• Support licensed agents with administrative and service‑related tasks
• Follow agency workflows and compliance standards
• Build rapport and long‑term relationships with clients

Requirements

• Strong communication and interpersonal skills
• High attention to detail and organization
• Comfortable working in a fast‑paced office environment
• Ability to learn insurance products and agency systems
• Prior customer service experience preferred
• Insurance experience or licensing is a plus (or willingness to obtain)
• Spanish Speaking Preferred

Company Description

Benjamin Smith-Farmers Insurance Agency is known for providing great service to every one of our clients, and ensuring they have an exceptional experience with each encounter. Located in HOLLAND, our dedicated team is constantly growing and we are always looking for great talent.