Customer Service Representative

Farmers Insurance District 04; River Oaks (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Annual Base Salary + Commission

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Job summary

A leading insurance agency in Texas is seeking a detail-oriented Insurance Customer Service Representative to aid in daily operations and client interactions. The role involves handling policy inquiries, processing changes, and ensuring excellent customer service to enhance client retention. Candidates should possess strong communication skills and preferably an active Property & Casualty license. This position offers a competitive salary and career growth opportunities.

Qualifications

• Previous experience in customer service, preferably in insurance.
• Strong communication and problem-solving skills are essential.
• High attention to detail and the ability to multitask effectively.

Responsibilities

• Serve as the primary point of contact for client inquiries.
• Assist clients with policy changes and renewals.
• Maintain accurate client records in agency management systems.
• Ensure compliance with insurance regulations and company standards.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Attention to detail

Organizational skills

Multitasking abilities

Proficiency with Microsoft Office

Education

Active Property & Casualty license

Tools

CRM systems

Job description

Job Description

We are seeking a detail-oriented and customer-focused Insurance Customer Service Representative to support our agency’s daily operations. This role is responsible for assisting clients with policy inquiries, processing changes, and ensuring a high level of service that strengthens client relationships and retention.

Benefits

• Annual Base Salary + Commission
• Mon-Fri Schedule
• Career Growth Opportunities
• Hands on Training

Responsibilities

• Serve as the primary point of contact for client inquiries via phone, email, and in-person
• Assist clients with policy changes, renewals, billing questions, and coverage explanations
• Process endorsements, cancellations, reinstatements, and new policy applications
• Maintain accurate client records in agency management systems (CRM)
• Review policies for accuracy and identify coverage gaps or cross-sell opportunities
• Follow up on pending items, claims, and underwriting requests
• Support agents with administrative tasks and client communication
• Ensure compliance with insurance regulations and company standards

Requirements

• Previous customer service experience (insurance experience preferred)
• Active Property & Casualty license (or willingness to obtain)
• Strong communication and problem-solving skills
• High attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Proficiency with Microsoft Office and CRM systems

Company Description

Mitchell Angeles Farmers Insurance, a top agent in District 3504, a President's Council District, (top 1% nationwide) and is a leading provider in the insurance industry, dedicated to safeguarding the futures of individuals and families. Our mission is to deliver comprehensive insurance solutions tailored to meet diverse needs, ensuring peace of mind for our clients. We pride ourselves on our commitment to exceptional customer service and community engagement, fostering a culture of integrity and support.