Customer Service Representative

Atrium Home Services; Grand Rapids (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health, dental, and vision insurance

401(k) with company match

Paid holidays and time off

Opportunities for advancement

Job summary

Atrium Home Services is seeking a Customer Service Representative to be the friendly, professional voice for our busy call center in Grand Rapids. You’ll answer calls, help with scheduling, resolve issues, and ensure every customer feels valued and cared for.

You’ll collaborate with dispatch and field teams, navigate multiple software platforms, and contribute to a supportive, team-focused work environment with competitive pay and benefits.

Qualifications

• 1+ year of customer service experience (call center or service industry preferred).
• Excellent communication and multitasking skills.
• Strong computer proficiency and ability to learn new systems.
• Positive attitude, flexibility and reliability.
• High school diploma or equivalent.

Responsibilities

• Answer calls and assist with scheduling, resolving issues, and ensuring positive customer experiences.
• Handle inbound and outbound calls and manage high call volume.
• Educate customers on loyalty program benefits and enroll them during calls.
• De-escalate concerns with empathy and problem-solving.
• Collaborate with dispatch, trade managers, and field technicians.
• Update records and schedule services across multiple systems.

Skills

Customer service

Communication

Multitasking

Computer skills

Bilingual

Education

High school diploma

Job description

Job Description

As the first point of contact for our customers, as our Customer Service Representative in our busy call center, you’ll play a key role in creating positive experiences answering calls, assisting with scheduling, resolving issues, and ensuring every customer feels valued and cared for.

What You’ll Do

• Deliver 5-Star Service: Be the friendly, professional voice that makes every customer interaction positive and memorable.
• Handle Inbound & Outbound Calls: Manage a high call volume related to scheduling, inquiries, and follow-ups.
• Promote Our MVP Loyalty Program: Educate customers on membership benefits and enroll them during calls.
• Resolve Customer Concerns: Use empathy and problem-solving skills to de-escalate and resolve issues quickly.
• Collaborate Across Teams: Work closely with dispatch, trade managers, and field technicians to ensure seamless service.
• Navigate Multiple Systems: Update records and schedule services accurately across multiple software platforms.

Shift Available

• Mon, Thu,Fri,Sat 7:00am - 5:30pm

Why You’ll Love Working Here

• Competitive pay and performance-based incentives
• Paid training and ongoing career development
• Fun, team-focused work environment
• Health, dental, and vision insurance
• 401(k) with company match
• Paid holidays and time off
• Opportunities for advancement within a growing company

What It Takes To Succeed

• 1+ year of customer service experience (call center or service industry preferred)
• Excellent communication and multitasking skills
• Strong computer proficiency and ability to learn new systems
• Positive attitude, flexibility, and reliability
• High school diploma or equivalent required
• Bilingual skills are a plus!

Physical Requirements:

This position primarily requires sitting for extended periods while working at a computer and telephone. Employees must be able to frequently use a keyboard, mouse, telephone, headset, and other standard office equipment. The role requires frequent communication with customers and team members, prolonged computer screen use, and the ability to maintain focus while handling multiple tasks. Employees may occasionally be required to stand, walk, bend, reach, and lift or carry office materials weighing up to 20 pounds.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.