Customer Service Representative

Flow Control Group; Grand Prairie (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

PTO & holidays

Parental leave

Wellness resources

Employee referral programs

Job summary

Flow Control Group's Pumps and Controls division seeks an organized professional to manage daily order entry from phone, email, and online orders, coordinating with vendors and customers to fulfill requirements.

You'll assist customers with product selection, support day-to-day service, and maintain clear communications with sales, purchasing, and warehouse teams to ensure timely order fulfillment and customer satisfaction.

Qualifications

• Experience with order entry and data management systems; Epicor Prophet 21 a plus.
• Strong phone communication and professional email writing.
• Willingness to learn industrial products and supporting components.
• Excellent organization and multitasking in fast-paced environments.

Responsibilities

• Manage daily order entry from phone calls, emails, online orders, and faxes.
• Communicate with vendors and suppliers regarding purchase orders, shipping, and pricing.
• Assist customers with product selection based on requirements.
• Support day-to-day customer service to ensure timely order fulfillment.
• Provide professional communication to customers; collaborate with sales, purchasing, and warehouse teams.

Skills

Phone communication

Email writing

Organization

Attention to detail

Customer focus

Tools

Epicor Prophet 21

Job description

About Us

Pumps and Controls is a wholesale water treatment equipment supplier based in Arlington, Texas. Starting in June 1986, we have grown to over $2 million in inventory - we stock so you don't have to. We offer fast lead times, 97% same-day shipments, and knowledgeable sales consultants who truly understand your industry. Our full line of products is available to qualifying distributors at wholesale pricing.

Visit our Website: pumpstx.com

Responsibilities & Qualifications

Responsibilities

• Manage daily order entry from phone calls, emails, online orders, and faxed purchase orders.
• Communicate with vendors and suppliers regarding purchase orders, shipping and delivery schedules, special-order items, and pricing discrepancies.
• Assist customers with product selection based on application requirements and customer needs.
• Support day-to-day customer service activities to ensure timely and accurate order fulfillment.
• Provide professional and responsive communication to customers through phone and email correspondence. Work collaboratively with sales, purchasing, and warehouse teams to support overall customer satisfaction.

Qualifications

• Basic understanding of order entry and data management systems (Epicor Prophet 21 experience is a plus). Familiarity with small package shipping processes (UPS/FedEx) and basic LTL freight procedures.
• Strong phone communication skills and professional email writing abilities.
• Ability and willingness to learn about industrial products, applications, and supporting components.
• Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment. Positive attitude with a customer-focused mindset.

#pumpsandcontrols

#manycompaniesoneteam #fcgcareers #flowcontrolgroup

Pumps and Controls is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Why Build a Career with Us?

• Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, employees share in that success through a broad-based ownership program available across our portfolio companies.
• Competitive Benefits: Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.
• The Climb Financial Program: Your financial wellbeing matters. Through Flow Control Group's Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.
• Training & Development: FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.
• Career Growth Opportunities: With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.