Part Time Customer Service Representative

First Nebraska; Emerson (NJ); Hybrid; USD 19,000 - 25,000; Part time

Job summary

First Nebraska Bank in Emerson, NE is seeking a part-time Customer Service Representative to provide outstanding service to bank clients and handle routine transactions.

This role requires attention to detail as you process deposits, withdrawals, payments, and account inquiries while maintaining confidentiality and accuracy.

Candidates with a high school diploma or GED and cash handling experience are encouraged to apply, with a fast-paced, customer-focused environment.

Qualifications

• High school diploma or GED is required.
• Cash handling experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Process transactions: deposits, withdrawals, cash checks, transfers, money orders.
• Apply payments for loans, overdraft protection, lines of credit, and safe deposit boxes.
• Maintain cash drawer within cash limits and verify daily accuracy.
• Assist with daily branch balancing, night deposits, ATMs, ITMs, and cash recyclers.
• Cross-sell First Nebraska Bank products and services as appropriate.
• Assist customers with inquiries and direct to proper staff when needed.
• Provide customer service for debit cards, online banking and mobile banking.
• Identify large transactions per regulations and follow currency transaction report procedures.
• Educate customers on interactive teller machines and video banking technology.
• Follow security and audit procedures to prevent fraud.
• Answer bank telephones and route to staff.

Skills

Customer service

Communication

Attention to detail

Cash handling

Windows-based software

Education

High school diploma or GED

Tools

Windows-based software

Job description

Part Time Customer Service Representative

Part Time Emerson, Emerson, NE, US

15 days ago Requisition ID: 1060

Summary:

This position is located in Emerson, NE and is not a remote position. This is a part-time position working 20 hours a week. This position is expected to provide outstanding customer service to bank clients. This position requires exceptional attention to detail while performing multiple duties at one time and providing the highest standard of customer service. Primary responsibilities include handling routine financial transactions and ongoing account support.

Responsibilities:

• Process transactions: deposits & withdrawals, cash checks, account transfers, money orders, and cashier checks accurately and according to established guidelines.


• Apply payments for loans, over-draft protection, lines of credit, and safe deposit boxes.


• Maintain cash drawer within cash limits, and ensure cash is secure at all times. Proof daily work at teller station to ensure accuracy.


• Assist with daily branch balancing, including night deposits, ATMs, ITMs, Cash Recyclers, as applicable.


• Displays an expertise in all FNB products and services and can effectively cross-sell banking products.


• Assist with customer inquiries and direct to proper personnel, if needed.


• Provide customer service for FNB debit cards, online banking and mobile banking.


• Identify large transactions as defined by regulations and follow proper procedures regarding currency transaction reports.


• Educate customers on the use of interactive teller machines and provides technical support while utilizing the video banking technology.


• Follow security and audit procedures to eliminate exposure to fraud.


• Answer bank telephones and direct calls to appropriate staff.


• Treat all transactions with complete confidentiality.


• Additional related duties may be assigned as appropriate for the branch.


• Comply with all Bank Secrecy Act and Anti Money Laundering regulations, bank policies and procedures.

Knowledge and Skills:

• Excellent verbal, listening, written communication, customer service skills.


• Excellent telephone and interpersonal skills


• Demonstrates a high degree of accuracy and attention to detail skills.


• Proficient computer literacy with knowledge of windows-based computer software.

Qualifications:

• High school diploma or GED


• Cash handling experience preferred


• Ability to work in a fast-paced environment

First Nebraska Bank is an Affimative Action and Equal Opportunity Employer.