Customer Service Representative

Noble Plastics, Inc.; Grand Coteau (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Noble Plastics, Inc. is seeking a full-time Customer Service Representative with sales experience to join our sales team. You will interact with customers, support the sales group, and help ensure orders are processed accurately and timely.

The role requires strong organizational and communication skills, CRM/ERP familiarity, and the ability to coordinate with cross-functional teams to meet company sales goals.

Qualifications

• Proven sales experience, with 3–5 years of experience working with CRM and ERP systems.
• Charismatic and outgoing.
• Time management.
• Critical thinking and problem-solving ability.
• Excellent interpersonal skills, strong verbal and written communication skills.
• Proficient in Microsoft Office business applications, with advanced computer skills and working knowledge of CRM/ERP software and systems.
• Ability to manage multiple projects and tasks simultaneously.
• Prioritize and organize work to meet agreed upon deadlines.
• Possess good judgment and attention to detail.
• Energetic and positive attitude.

Responsibilities

• Customer Relationship Management- Develop meaningful relationships with customers to encourage trust and loyalty.
• Regularly assess customer satisfaction to maximize business retention and development.
• Identify customer needs as they arise.
• Manage customer complaints, issues, and support tickets.
• Communicate scheduling and production updates with customers.
• Manage the transition of projects (from the sales team) to the service delivery team once purchase orders are received.
• Deals Management- Effectively track sales activities using CRM.
• Identify opportunities with existing customers.
• Professional Development- Continually strive to improve professional skills.
• Collaborate with management to identify a meaningful professional development track, and work toward achieving those goals.

Skills

Sales experience

CRM/ERP systems

Charismatic and outgoing

Time management

Critical thinking

Interpersonal skills

Microsoft Office

Multi-tasking

Judgment and attention to detail

Energetic and positive attitude

Tools

CRM software

ERP software

Microsoft Office

Job description

Job Description:Noble Plastics is looking for a full-time Customer Service Representative with previous sales experience to join our sales team. We are looking for a candidate with strong organizational and communication skills who enjoys interacting with customers and collaborating with the sales team on activities that contribute to meeting company sales goals.II. Required Skills:Proven sales experience, with 3–5 years of experience working with CRM and ERP systems.Charismatic and outgoing.Good time management.Critical thinking and problem-solving ability.Excellent interpersonal skills, strong verbal and written communication skills.Proficient in Microsoft Office business applications, with advanced computer skills and working knowledge of CRM/ERP software and systems.Ability to manage multiple projects and tasks simultaneously.Prioritize and organize work to meet agreed upon deadlines.Possess good judgment and attention to detail.Energetic and positive attitude.III. Essential Functions:Customer Relationship Management- Develop meaningful relationships with customers to encourage trust and loyalty.Manage customers’ communications.Regularly assess customer satisfaction to maximize business retention and development.Identify customer needs as they arise.Manage customer complaints, issues, and support tickets.Communicate scheduling and production updates with customers.Manage the transition of projects (from the sales team) to the service delivery team once purchase orders are received.Deals Management- Effectively track sales activities using CRM.Identify opportunities with existing customers.Professional Development- Continually strive to improve professional skills.Collaborate with management to identify a meaningful professional development track, and work toward achieving those goals.