Customer Service Representative

TEEMA; Glendale (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-site work in Glendale, AZ

Job summary

TEEMA is seeking a customer service representative for an on-site role in Glendale, AZ. You will handle inquiries, enter orders, and resolve complaints while maintaining accurate records of interactions and transactions.

The position emphasizes strong communication, problem-solving, and a commitment to resolving issues. The company offers a competitive base salary and opportunities to join a collaborative local team.

Qualifications

• Proven ability to handle inquiries via phone/in person with professionalism.
• Excellent communication and multitasking skills.
• Strong record-keeping and problem-solving abilities.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Provide a service such as license, registration, title, permit, or program eligibility information
• Check to ensure that appropriate changes were made to resolve customers' problems.

Skills

Customer service

Phone support

In-person service

Record keeping

CRM software

Tools

CRM software

Job description

Responsibilities:

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or

obtain details of complaints.

Provide a service such as a license, registration, title, permit, or program eligibility information

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Refer unresolved customer grievances to designated departments for further investigation.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving

difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues.

Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis

What's in it for you? (Salary, Commissions & Benefits)

On-site work location in Glendale, AZ - be part of a collaborative team in our local office

Competitive base salary as the core of your compensation package