Customer Service Representative

Renn Kirby Kia; Gettysburg (Adams County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

Health, dental, and vision insurance

Retirement savings plan

Paid time off and holidays

Employee discounts

Opportunities for career growth

Job summary

An automotive dealership in Gettysburg, Pennsylvania is seeking a Customer Service Representative to provide exceptional service to customers. The ideal candidate should have prior customer service experience, strong communication skills, and be knowledgeable about the automotive industry. Responsibilities include managing inquiries, resolving complaints, and maintaining customer records. This role offers competitive compensation and benefits including health insurance and career growth opportunities.

Qualifications

• Prior experience in customer service or a related field preferred.
• Knowledge of automotive industry and vehicles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Manage and respond to customer inquiries in a timely manner.
• Assist customers with vehicle-related questions and requests.
• Provide accurate information about products and services.
• Resolve customer complaints with empathy and efficiency.
• Maintain customer records accurately.
• Collaborate with other team members to ensure seamless customer experiences.

Skills

Customer service experience

Communication skills

Problem-solving ability

Multitasking

Tools

Computer skills

Job description

Customer Service Representative

Be the reason our customer's leave with a smile!

As an Automotive Customer Service Representative at Renn Kirby Auto Group, you will be responsible for providing exceptional customer service experiences. This role requires strong communication skills and a friendly, professional demeanor.

Responsibilities:

• Manage and respond to customer inquiries in a timely and professional manner
• Assist customers with vehicle-related questions, concerns, and requests
• Provide accurate and detailed information about products, services, and promotions
• Resolve customer complaints and issues with empathy, patience, and efficiency
• Maintain customer records and documentation accurately and securely
• Collaborate with other team members to ensure seamless customer experiences

Requirements:

• Prior experience in customer service or a related field preferred
• Knowledge of automotive industry and vehicles
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Proficient computer skills

Benefits:

• Competitive compensation package
• Health, dental, and vision insurance options
• Retirement savings plan
• Paid time off and holidays
• Employee discounts
• Opportunities for career growth and development

About the Company:

Renn Kirby Auto Group is a reputable automotive dealership located in Gettysburg, Pennsylvania. We specialize in offering a wide selection of quality vehicles and exceptional customer service. Our team is dedicated to providing a positive and enjoyable car buying and service experience for our customers.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.