Service Manager

Renn Kirby Kia; Gettysburg (Adams County); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Ongoing training and careerdevelopment

Job summary

Renn Kirby Gettysburg is seeking an experienced Automotive Service Manager to lead the service department, oversee daily operations, ensure excellent customer service, and drive profitability.

You will mentor technicians and service advisors, manage warranties, monitor KPIs, and collaborate with parts and sales to boost overall dealership performance in a fast-paced, customer-focused environment.

Qualifications

• 3+ years of experience in automotive service management
• Strong leadership and team-building skills
• Proven track record of driving service department performance and profitability
• Excellent communication and customer service skills
• Familiarity with dealership management systems (DMS)
• Ability to multitask and thrive in a fast-paced environment
• Valid driver’s license

Responsibilities

• Manage and oversee all service department operations, including scheduling, workflow, and productivity
• Lead, mentor, and develop service advisors and technicians
• Ensure high levels of customer satisfaction and handle escalated customer concerns professionally
• Monitor and improve KPIs such as labor sales, efficiency, and CSI scores
• Maintain compliance with manufacturer standards and company policies
• Oversee warranty administration and ensure accurate documentation
• Collaborate with parts and sales departments to maximize overall dealership performance
• Implement and maintain effective processes to improve efficiency and profitability

Skills

Leadership

Team-building

Profitability

Customer service

DMS

Multitasking

Driver's license

Education

ASE certification

Job description

Position Overview

Renn Kirby Gettysburg is seeking an experienced and motivated Automotive Service Manager to lead our service department. This role is responsible for overseeing daily operations, ensuring exceptional customer service, driving departmental profitability, and managing a high-performing team of technicians and advisors.

Key Responsibilities

• Manage and oversee all service department operations, including scheduling, workflow, and productivity
• Lead, mentor, and develop service advisors and technicians
• Ensure high levels of customer satisfaction and handle escalated customer concerns professionally
• Monitor and improve key performance indicators (KPIs) such as labor sales, efficiency, and CSI scores
• Maintain compliance with manufacturer standards and company policies
• Oversee warranty administration and ensure accurate documentation
• Collaborate with parts and sales departments to maximize overall dealership performance
• Implement and maintain effective processes to improve efficiency and profitability

Qualifications

• 3+ years of experience in an automotive service management role
• Strong leadership and team-building skills
• Proven track record of driving service department performance and profitability
• Excellent communication and customer service skills
• Familiarity with dealership management systems (DMS)
• Ability to multitask and thrive in a fast-paced environment
• Valid driver’s license

Preferred Qualifications

• Experience with OEM service standards
• ASE certification or equivalent experience
• Prior dealership experience strongly preferred

Compensation & Benefits

• Competitive salary plus performance-based incentives
• Health, dental, and vision insurance
• Paid time off and holidays401(k) with company match
• Ongoing training and career development opportunities
• Discounts on vehicle service, parts, and purchases

Renn Kirby Auto is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.