Automotive Customer Service Representative

The Juris Agency; Flint Charter Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Career Growth Opportunities

Retirement Plan

Job summary

Randy Wise Automotive Team in Flint, MI is seeking an Automotive Customer Service Representative who greets guests warmly, listens to needs, and guides them to the right person or department.

You will maintain an inviting showroom, manage inbound calls with patience, and help customers transition between stages of their visit. No car expertise required—focus on attitude, service delivery, and growth within a supportive team.

Qualifications

• Experience in customer-facing roles preferred but not mandatory.
• Excellent communication and listening skills.
• Comfort with face-to-face interactions and phone conversations.
• Ability to log customer interactions in a computer system.

Responsibilities

• Greet every guest with a warm, genuine hello.
• Listen to customer needs and route them to the right person or department.
• Maintain an inviting, tidy showroom floor reflecting vehicle quality.
• Handle incoming phone inquiries with patience and helpfulness.
• Coordinate with sales and service to ensure smooth transitions for customers.
• Assist in organizing promotional events or community activities at the Flint location.

Skills

Customer service

Communication skills

Face-to-face interaction

Phone communication

Basic computer literacy

Job description

Job Description

At the Randy Wise Automotive Team, we believe that buying or servicing a car should feel like catching up with an old friend. We have been a fixture in the Flint community for years, and we pride ourselves on being more than just a dealership—we are a group of neighbors helping neighbors find the right transportation for their lives. We are looking for an Automotive Customer Service Representative who has a natural knack for making people feel comfortable, heard, and valued. This role is the heartbeat of our showroom; you will be the first face our guests see and the first voice they hear. You don't need to be a car expert to join us, as we prioritize a helpful attitude and a desire to serve above technical knowledge. If you are someone who enjoys sparking up a conversation, thrives on helping others, and wants to be part of a team that truly cares about the people in our city, we invite you to join us. We offer a supportive environment where your personality is your greatest asset, and we are excited to help you grow your career while making a positive impact on every person who visits our dealership.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Career Growth Opportunities
• Retirement Plan

Responsibilities

Welcome every guest who walks through our doors with a warm, genuine greeting.

Listen closely to what customers need and guide them to the right person or department to get those questions answered.

Maintain a tidy and inviting showroom floor that reflects the quality of the vehicles we represent.

Manage incoming phone inquiries with patience and a helpful spirit, ensuring no caller feels like just another number.

Coordinate with the sales and service departments to ensure a smooth transition for customers moving between different stages of their visit.

Assist in organizing promotional events or community gatherings hosted at our Flint location.

Requirements

Valid driver's license with a clean driving record.

Strong comfort level with face-to-face interaction and phone communication.

Basic computer literacy for logging customer interactions.

Availability to work a flexible schedule, including some Saturdays.

Previous experience in retail or hospitality is helpful but not mandatory.

Genuine interest in learning about vehicle features and technology.