Service Manager

Renn Kirby Gettysburg; Gettysburg (Adams County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

PTO & holidays

401(k) with match

Training & development

Discounts on service

Job summary

Renn Kirby Gettysburg is seeking an experienced Automotive Service Manager to lead our service department and oversee daily operations, ensuring exceptional customer service.

You will mentor technicians and advisors, monitor KPIs, and drive profitability while maintaining manufacturer standards and warranty processes in a fast-paced dealership environment.

Qualifications

• 3+ years of experience in an automotive service management role.
• Strong leadership and team-building skills.
• Proven track record of driving service department performance and profitability.
• Excellent communication and customer service skills.
• Familiarity with dealership management systems (DMS).
• Ability to multitask and thrive in a fast-paced environment.
• Valid driver’s license.

Responsibilities

• Manage and oversee all service department operations, including scheduling, workflow, and productivity.
• Lead, mentor, and develop service advisors and technicians.
• Ensure high levels of customer satisfaction and handle escalated customer concerns professionally.
• Monitor and improve KPIs such as labor sales, efficiency, and CSI scores.
• Maintain compliance with manufacturer standards and company policies.
• Oversee warranty administration and accurate documentation.
• Collaborate with parts and sales departments to maximize dealership performance.
• Implement and maintain processes to improve efficiency and profitability.

Skills

Leadership

Team-building

Customer service

DMS familiarity

Multitasking

Communication

Driver's license

Automotive service management

Tools

Dealership management systems

Job description

Position Overview

Renn Kirby Gettysburg is seeking an experienced and motivated Automotive Service Manager to lead our service department. This role is responsible for overseeing daily operations, ensuring exceptional customer service, driving departmental profitability, and managing a high-performing team of technicians and advisors.

Key Responsibilities

• Manage and oversee all service department operations, including scheduling, workflow, and productivity
• Lead, mentor, and develop service advisors and technicians
• Ensure high levels of customer satisfaction and handle escalated customer concerns professionally
• Monitor and improve key performance indicators (KPIs) such as labor sales, efficiency, and CSI scores
• Maintain compliance with manufacturer standards and company policies
• Oversee warranty administration and ensure accurate documentation
• Collaborate with parts and sales departments to maximize overall dealership performance
• Implement and maintain effective processes to improve efficiency and profitability

Qualifications

• 3+ years of experience in an automotive service management role
• Strong leadership and team-building skills
• Proven track record of driving service department performance and profitability
• Excellent communication and customer service skills
• Familiarity with dealership management systems (DMS)
• Ability to multitask and thrive in a fast-paced environment
• Valid driver’s license

Preferred Qualifications

• Experience with OEM service standards
• ASE certification or equivalent experience
• Prior dealership experience strongly preferred

Compensation & Benefits

• Competitive salary plus performance-based incentives
• Health, dental, and vision insurance
• Paid time off and holidays401(k) with company match
• Ongoing training and career development opportunities
• Discounts on vehicle service, parts, and purchases

Renn Kirby Auto is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.