Customer Service Representative

Jobtailor; Germantown (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

U-Haul is seeking a customer-focused associate in Germantown, MD to assist customers with products and services, manage rentals with U-Scan technology, and handle equipment setup and inspections. The role involves moving and hooking up trucks, fuel and safety checks, and ongoing training.

Responsibilities include invoicing, returning equipment, hitch installation, propane filling, and forklift operation. A valid driver\'s license and a high school diploma are required for this on-site position.

Qualifications

• Valid driver\'s license required and clean driving record.
• HS diploma or equivalent required.
• Ability to move equipment weighing at least 50 lbs. with or without assistance.
• Ability to operate around moving parts, fumes, or irritants.
• Protective clothing or gear may be required at times.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept returned equipment
• Install hitches and trailer wiring
• Fill propane
• Drive a forklift
• Participate in ongoing U-Haul education through U-Haul University
• Perform other duties as assigned

Skills

Customer Service

U-Scan Technology

Equipment Inspection

Valid Driver's License

Forklift Operation

Education

High School Diploma or equivalent

Tools

Hitch Installation

Trailer Wiring

Propane Filling

Job description

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept returned equipment
• Install hitches and trailer wiring
• Fill propane
• Drive a forklift
• Participate in ongoing U-Haul education through U-Haul University
• Perform other duties as assigned

Requirements

• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent
• Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted
• Ability to work around moving parts or machines, fumes, or irritant chemicals
• Ability to use protective clothing or gear such as masks, goggles, gloves, or shields when required
• Ability to remain stationary for long periods and move around indoors and outdoors
• Ability to position oneself to reach objects at varying heights
• Must not use nicotine products, consistent with applicable state law

Core Competencies

Demonstrates strong customer service skills while assisting with U-Haul products and services, and effectively utilizes U-Scan technology for managing rentals and inventory. Capable of performing equipment inspections, installations, and maintaining safety standards in a dynamic environment.

Highest-signal resume keywords

• Customer Service
• U-Scan Technology
• Equipment Inspection
• Valid Driver's License
• Forklift Operation

ATS Optimization Keywords

Hard Skills

• Equipment Inspection
• Hitch Installation
• Trailer Wiring
• Propane Filling
• Moving Equipment
• Rental Invoicing
• U-Scan Technology
• Forklift Operation

Soft Skills

• Communication
• Education
• Problem-Solving

Industry Keywords

• U-Haul Products
• Customer Assistance
• Safety Standards
• High School Diploma
• Nicotine-Free Compliance