Customer Service Representative

Jobtailor; Cleveland Heights (OH); On-site; USD 19,286 - 24,796; Full time

Job summary

U-Haul Rentals is seeking a customer service associate to assist customers inside and outside a U-Haul center with products and services, using U-Scan tech to manage rentals and inventory.

You will move and hook up trucks and trailers, install hitches, handle propane filling and forklift certification (training provided), and participate in ongoing U-Haul University education.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer Service

U-Scan Technology

Hitch Installation

Forklift Operation

Propane Certification

Education

High school diploma or equivalent

Tools

Smartphone Technology

Job description

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Requirements

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Core Competencies

Demonstrates proficiency in customer service and equipment management, including the use of U-Scan technology and the ability to install hitches and trailer wiring. Maintains safety and compliance through valid driver’s license and ongoing education.

Highest-signal resume keywords

• Customer Service
• U-Scan Technology
• Hitch Installation
• Forklift Operation
• Propane Filling Certification

ATS Optimization Keywords

Hard Skills

• Equipment Inspection
• Rental Invoicing
• Truck and Trailer Hookup
• Fluid Level Checking

Soft Skills

• Communication
• Problem-Solving

Certifications & Qualifications

• Valid Driver’s License
• Propane Filling Certification
• Forklift Certification

Industry Keywords

• U-Haul Products
• Rental Services
• Customer Education

Tools & Technologies

• Smartphone Technology