Customer Service Representative

Oldcastle BuildingEnvelope; Georgia; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Industry competitive benefits

Paid time off and holidays

Performance-based raises and bonuses

Training and development

Job summary

Oldcastle BuildingEnvelope is seeking a detail-oriented Customer Service/Order Entry professional to be the primary liaison for customers, manage orders in our ERP systems, and ensure accurate, timely communication. You will collaborate with scheduling and production teams to maintain schedules and resolve issues before they affect delivery.

The role emphasizes safety, teamwork, and the ability to work independently in a fast-paced environment while prioritizing workloads to meet deadlines.

Qualifications

• Two years’ experience in customer service.
• Ability to manage multiple tasks and deadlines.
• Strong communication and problem-solving skills.
• Proficiency with Microsoft Excel, Word, and Outlook.

Responsibilities

• Develop meaningful relationships with internal and external customers.
• Be the main point of contact for customers and own communications.
• Receive and accurately process orders in the ERP system.
• Review sales orders for accuracy and release to production.
• Maintain and update orders as needed; handle changes.

Skills

Relationship building

Organizational skills

Analytical thinking

Independent work

Communication

Growth mindset

Excel/Office

Tools

EPICS

EPICOR ERP

Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

Here’s What You’ll Get To Do

• Develop meaningful relationships with internal and external customers
• Be the main point of contact for our customers and take full ownership of customer communication and ensure we deliver on our commitments.
• Receive and accurately process orders. Enter orders into our ERP system
• Review sales orders for accuracy. Release to production for a schedule review
• Maintain orders as needed. Processing adds, deletes, or changes
• Provide timely and comprehensive order status updates to customers
• Identify and resolve issues before they impact schedules
• Collaborate with the scheduling team to address scheduling issues
• Work with EPICS and EPICOR ERP systems

Here’s What We’re Looking For

• A commitment to safety-first
• A minimum of two years’ experience in customer service.
• Strong organizational and planning abilities and excellent analytical and problem-solving skills
• Must be able to work independently in a fast-paced team environment and prioritize work to meet required deadlines
• Innate ability to apply listening skills and providing detailed responses regarding order completion
• Intellectual curiosity towards improving processes within the department
• Must be a team player who is willing to directly assist the team as needed
• Strong ability to build trusting relationships
• Integrity, professionalism, and customer-focused problem-solving skills
• Strong interpersonal, written, and verbal communication skills required
• A growth mindset with a drive to exceed expectations
• Proficiency with computers. Microsoft Excel, Word, and Outlook
• Other duties as assigned.

What OBEOffers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others’ pay.