Customer Service Rep

Old-Castle-Building-Envelop; Elk Grove Village (IL); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Competitive benefits

PTO and floating holidays

Performance-based raises and bonuses

Training provided

Job summary

Old Castle Building Envelope (OBE) is seeking a Customer Service Representative to service customers, resolve issues, and process orders. You will report to the Service Center Manager and join a collaborative team focused on delivering responsive service.

The role emphasizes professionalism, teamwork, and daily improvement, with opportunities for growth and a supportive industry leader environment.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred
• Minimum 1 year customer service experience
• Computer experience, ability to accurately type numbers
• Good problem-solving skills
• Ability to work independently and prioritize deadlines
• Ability to work in fast paced, team environment to meet deadlines

Responsibilities

• Maintain broad knowledge of clients, products and services of organization
• Resolve product or service problems by clarifying customer's complaint and determining the best solution
• Communicate with customers to determine expected delivery date and time
• Enter and track orders in our AS400 system
• Accurately process phone, fax and email orders by data entry

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here .

Start your journey with OBE and help us build the future.

What You'll Will Get To Do

The Customer Service Representative is focused on servicing customers by providing product and service information, resolving product and service problems, and processing orders. This position reports the Service Center Manger.

This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day. If that sounds like you, come join this industry leader!

Job Responsibilities

• Maintain broad knowledge of clients, products and services of organization
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
• Communicate with customers to determine expected delivery date and time
• Enter and track orders in our AS400 system
• Accurately process phone, fax and email orders by data entry

Qualification Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Minimum 1 year customer service experience
• Computer experience, ability to accurately type numbers
• Good problem-solving skills
• Ability to work independently and prioritize work deadlines
• Ability to work in fast paced, team environment to meet required deadlines

Position Pay Range

$20 - $22.60 USD

What OBEOffers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.