Customer Service Representative

DME Express LLC; Garland (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

PTO

401k with company matching

Job summary

DME Express LLC is seeking a Customer Service Representative to handle in-house communications with patients and verify third-party reimbursements. The role requires answering calls, entering orders, addressing questions, and maintaining professionalism across all channels.

Training is provided, and candidates must live near Garland, TX, with a flexible schedule including weekends. Medical, dental, PTO, and 401k with company matching are offered.

Qualifications

• No experience required; training provided.
• Must live near the Garland area.

Responsibilities

• Answer incoming calls for orders, product issues, service questions, order status and general concerns.
• Enter online orders into the system noting demographic changes and required times.
• Respond to patient/client questions and problems.
• Maintain professionalism across calls, emails, and other communications.
• Promote teamwork with CSRs, routers, and field operations.
• Work a flexible schedule, including weekends, on a rotating basis.
• Demonstrate timeliness, courtesy, sincerity, and patience with customers.
• Perform other duties as requested.

Skills

Customer service

Phone etiquette

Professionalism

Teamwork

Timeliness and courtesy

Job description

Must live near the Garland area.

DME Express is a medical supply company dedicated to delivering the best service and equipment to the Hospice field. We are growing because of our shared commitment to service excellence, passion and uncompromising desire to serve this industry. The average pay for this position varies upon experience, but no experience is required for this position. We will train the right candidates. The Customer Service Representative is responsible for performing all tasks relative to in‑house communications with the patient/client and verification of third‑party reimbursement.

Customer Service Representative Responsibilities

• Answer incoming calls regarding order placement, product problems, service questions, order status and general customer concerns.
• Enter online orders from various online systems into our operating system for processing, careful to make note of any demographic changes, order requested times, and any notes that the hospice or family deems important.
• Respond to patient/client questions and problems.
• Maintain a high level of professionalism with customers and patients through every call, email or other source of communication to portray the company in the best light.
• Maintain a neat, clean personal appearance.
• Promote teamwork among co‑workers, including assisting fellow CSRs, routers, and field operations as needed.
• Work a flexible work schedule (including weekends) on a predetermined, rotating schedule.
• Demonstrate timeliness, courtesy, sincerity, and patience with dealing with customers and patients.
• Perform other duties as requested.

Customer Service Benefits

• Medical
• Dental
• PTO
• 401k with company matching

COVID Precautions: temperature screening; social distancing guidelines in place; sanitizing and disinfecting in the office space. If you are the best of the best in both character and work ethic, determined to succeed with a dynamic organization that is having tremendous growth plus meeting the above requirements.